Sr. Default Servicing Specialist (Default Lit)

Service Mortgage Account Specialist

Service mortgage accounts to ensure a variety of foreclosure and bankruptcy activities are processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency and company guidelines

Order, review and maintain loan documents to include signing of documents needed to proceed within the default processes

Conduct a complete review of files to ensure all default timeframes have been met

Manage default proceedings on assigned cases by interacting and instructing various parties such as mortgagors, attorneys, investors, insurers, trustees, appraisers and any other party involved with default

Monitor vendor performance by reviewing all proceedings, records and timeframes in addition to working all system/database activities throughout the default process

Audit accounts for expense compliance and ensures proper application to system of record

Performs required research on any loan with questionable items such as the application of payments, proper notification, and any other situation that may arise

Diligently follow up on all outstanding requests and telephone calls from internal and external partners

Manage exception reporting used as key controls for minimizing risk

Knowledge and Skills/Technology Used

• High School diploma or equivalent
• Some college preferred
• 7+ years of directly related experience
• Strong knowledge of fundamental concepts, practices and procedures of particular function/department/field
• Excellent verbal and written communication skills
• Extreme attention to detail and ability to adhere to strict guidelines and procedures
• Able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service
• GSE and Government experience
• MSP, BITB, and LoanSphere experience
• Knowledge of advanced computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook experience

Pay Range: $28.09 - $37.44 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

By choice, we don't simply accept individuality we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.