Assistant Store Manager

ESSENTIAL JOB FUNCTIONS Lead the store team members in providing excellent customer service to retail and professional customers. Supervise the customer service level in the retail showroom, including team member execution of customer service programs such as Related Sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc. Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak business hours (lunch, late afternoons, evenings, weekends). Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching and mentoring team members, and ensuring team members stay current on their individual training. Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to select qualified team members. Answer the telephone according to company policy. Ensure all buy online/ship to store, hub and store-to-store transfers, and DC add orders are processed timely and customers are notified upon shipment arrivals. Use the electronic outside purchase order ledger to handle special orders and outside purchases efficiently and in accordance with procedure. Process retail customer returns and exchanges efficiently and friendly, issue refunds accurately with correct payment methods, and stage returned merchandise in the returns area correctly. Invoice all merchandise, including core charges and warranties, before products leave the store. Communicate Zipline messages, and delegate and complete Image Maker and merchandising tasks as assigned. Ensure all team members comply with company policies, adhere to posted work schedules, obtain approval for changes or deviations, and clock in/out appropriately. Perform store opening and closing duties: day‑end procedures, verify and secure money/deposits, prepare bank deposits, ensure night security lights are on, lock doors, secure building, arm/disarm security alarms, and check/secure delivery vehicles parked in designated area. Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in‑store service/test equipment, and delivery vehicles. Perform other duties as assigned. SKILLS, EDUCATION, KNOWLEDGE, EXPERIENCE, AND ABILITIES Required: Sales Specialist Training Assistant Manager Certification RSS Certification Desired: Certified Parts Professional Certification ASE Certification Fluency in multiple languages (Spanish highly desired) Compensation and Benefits Competitive wages (pay range $11.41 - $20.30 per hour, subject to minimum wage laws). Benefits include paid time off, a stock purchase plan, a 401(k) with employer contributions, health, dental and vision insurance starting day one, an optional Flexible Spending Account, employee well‑being programs, tuition assistance, and career‑growth opportunities. Equal Employment Opportunity O’Reilly Auto Parts is an equal‑opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to View email address on click.appcast.io or call View phone number on click.appcast.io option 1 and provide your requested accommodation and position details. #J-18808-Ljbffr