PT Dispatcher

Summary Serves as primary communication link between bus operators and supervisors, maintenance technicians, and first responder/emergency services. DISPATCHER $16/hr Essential Duties and Responsibilities Maintains appropriate radio/cell phone contact with bus operators on the job at all times during shift. Answers incoming phone calls to provide customer service. Transmits information to and from bus operators to support timely and safe travel along defined routes. Assigns vehicles and ensures bus operators are properly equipped to begin and end their routes by maintaining records of assigned vehicles, keys, inspection forms, manifests, etc. Reviews all driver manifests for accuracy. Inspects bus operator appearance at check‑in to ensure individual compliance with standards of professionalism (grooming, uniform, readiness and ability to safely operate vehicle), and promptly notifies supervisor of any issues; prevents visibly impaired bus operators from driving pending supervisor decision. Checks‑in vehicles and all equipment issued to bus operators as they return at the end of shift. Maintains a listing of buses out of service and removes them when they are placed back in service. Reviews pre‑ and post‑trip inspection forms and notifies maintenance of needed repairs and/or maintenance. Completes end‑of‑shift report and forwards it to maintenance with any repairs that are needed on the vehicles. Records and notifies bus operators of schedule or route changes, special‑needs passengers, non‑standard stops, and other changes or events affecting the assigned routes. Responds to bus operator requests for assistance from staff, and emergency assistance to police, fire, or ambulance personnel. Communicates appropriately with bus operators and members of their chain of support; notifies supervisor of tardy or absent drivers and requests replacement. Monitors radio communications and responds quickly to requests for assistance; coordinates emergency assistance responders within and outside of Shore Transit. Prepares written incident/accident reports on all events occurring within assigned shift. Prepares next shift bus assignment and sign‑in/out sheets, manifests and fare sheet. Ensures buses depart, run, and return on time; notifies supervisors of any issues or delays that occur. Maintains a variety of records, including sign‑in and out sheets, vehicle inspection reports, complaint forms, incident/accident reports, etc. Assists Human Resources with distributing policy updates and collecting acknowledgement forms from bus operators. Folds route schedules as needed, places schedules in correct locations. Prints route schedules as needed. Monitors security cameras to ensure safety of employees, customers, vendors, visitors, etc. Responds to requests for gate access; allows only authorized individuals through the security gate. Other job duties as assigned. Supervisory Responsibilities This position does not have any supervisory responsibilities. #J-18808-Ljbffr Tri-County Council for the Lower Eastern Shore of Maryland