Member Service Representative

Our client, a leading financial institution, is seeking a Member Services Representative to join their team. As a Member Services Representative, you will be part of the customer service department supporting member satisfaction. The ideal candidate will have strong attention to detail, excellent communication skills, and a focus on problem-solving, which will align successfully in the organization.

Job Title: Member Services Representative

Location: Marquette, MI

Pay Range: From $17.00 per Hour

Shift: Full Time : 30-45 hours per week Monday through Friday and some Saturdays from 9am-1pm.

What's the Job?

• Provide exceptional front-line member service by processing deposits, withdrawals, and account maintenance tasks with accuracy and efficiency.
• Assist members with account-related inquiries, including opening/closing accounts, debit card issues, and other account maintenance needs.
• Address and resolve member questions or concerns about credit union products and services, ensuring a positive member experience.
• Work collaboratively with other team members to ensure smooth daily operations and member satisfaction.
• Be prepared to work at multiple branch locations (Ishpeming and Marquette) as needed and assist with Saturday shifts.

What's Needed?

• Full Time: 35-40 hours per week and working some Saturdays from 9am-1pm.
• High School Diploma or equivalent required.
• One year of customer service and/or cash handling experience required.
• Strong attention to detail, excellent communication, and problem-solving skills.
• Preferred: Previous experience in a financial institution and/or post-secondary education or training.

What's in it for me?

• Once hired the following benefits would apply:
• 10% Employer
• 401K retirement contribution (after 6 months)
• Paid Holidays
• Tuition Reimbursement
• Health, Dental, and Vision Insurance (plus a stipend if you waive coverage)
• Flexible Spending or Health Savings Account
• Employer-Paid Life, Short-Term, and Long-Term Disability Insurance
• Generous paid time off - Start with 3 weeks of PTO, plus holidays and the option to volunteer.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.