Customer Service Representative

Responsibilities

• Accurately process phone, email, EDI, and web orders for domestic and international shipping in ERP software - i.e., Business Central
• Answer customer phone and email inquiries.
• Initiate contact with customers regarding questions or clarifications about orders.
• Generate lot number and pick list information to support the Shipping department.
• Email and mail invoices for daily orders.
• Maintain customer order documents accurately.
• File departmental information appropriately.
• Use ERP software to process payment for credit card payments for orders.
• Work with EDI system to receive purchase orders and send required documents to trading partners.
• Process sample requests.
• Close out the business day by posting invoices.
• Communicate with and assist other Mirus Bio departments.
• Attend meetings as requested or required.
• Complete tasks and training in the Quality Management System.
• Assist with general office duties/company needs as requested and required.
• Demonstrate behavior outlined within the Mirus Bio Employee Handbook.
• Perform other duties as assigned by Head of, Field Applications and Support and the Senior Customer Service Associate.

Qualification

Typically HS diploma/equivalent is required.

Required Skills

• Good customer service skills
• Good computer skills
• Entry level position, no prior knowledge or previous experience required.

Preferred Skills

• None specified.