Customer Training & Adoption Specialist(SaaS) [Remote]

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Training & Adoption Specialist (SaaS) based in the United States.

This role plays a key part in driving customer success by designing and delivering impactful training programs that help transit agencies fully adopt and integrate a complex SaaS platform into their daily operations. You will work across the full customer journey, from onboarding through long-term engagement, ensuring users not only understand the product but actively use it to improve operational performance. The position blends instructional design, change management, and hands-on customer engagement in both remote and on-site settings. You will collaborate closely with implementation, product, and account teams to translate technical capabilities into clear, practical workflows. A strong emphasis is placed on improving adoption, reducing friction, and helping customers realize measurable value. This is a highly cross-functional role within a mission-driven, fast-moving environment focused on real-world impact in public transit systems.

Accountabilities

You will be responsible for building and scaling training and adoption programs that drive product usage and long-term customer success across diverse transit agencies. This includes designing structured learning experiences, delivering hands-on training, and supporting change management initiatives that embed the platform into customer workflows.

• Develop and continuously improve role-based training curricula tailored to different customer personas, technical levels, and agency needs
• Design and execute structured change management programs that support long-term product adoption beyond initial onboarding
• Deliver remote and on-site training sessions across the customer lifecycle in partnership with implementation and account teams
• Create scalable educational content including webinars, workshops, videos, and knowledge base articles
• Act as a subject matter expert for internal teams, supporting product understanding and feature enablement
• Collaborate with product, engineering, and customer success teams to refine messaging, improve workflows, and address customer needs
• Leverage AI tools to efficiently develop, update, and optimize training materials and learning resources

Requirements

This role requires strong experience in customer-facing training or enablement within SaaS or technical environments, along with the ability to translate complex systems into simple, actionable learning experiences. You should be comfortable working across technical and non-technical audiences and confident leading both live and asynchronous training initiatives.

• 3+ years of experience in customer training, enablement, customer success, learning & development, or similar roles
• Strong instructional design skills with experience building scalable training programs and curricula
• Ability to translate complex technical workflows into clear, engaging, and accessible content
• Experience delivering virtual and in-person training sessions for software or data-driven platforms
• Familiarity with change management principles and driving behavioral adoption in customer environments
• Strong communication, presentation, and stakeholder management skills
• Comfortable learning technical concepts related to data systems and integrations and explaining them to varied audiences
• Experience using AI tools to support content creation and workflow efficiency is highly valued

Benefits

• Competitive salary with equity participation
• Comprehensive medical, dental, and vision insurance
• Retirement plan with employer match
• Flexible work environment and remote-first structure
• Flexible PTO policy and paid holidays
• Home office setup support and monthly internet/cell stipend
• Wellness and employee support programs
• Paid parental leave and family support benefits
• Professional development and growth opportunities within a mission-driven organization

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.