Customer Account Specialist - Pharmacy/LTC Focus

Customer Account Specialist – Pharmacy/LTC Focus Location: Englewood, CO Job Type: Full-Time Salary: $68,000 – $78,000 Responsibilities Serve as the primary point of contact for customers, building strong, trust‑based relationships. Resolve service issues and proactively identify solutions in a regulated environment. Advise customers on pharmacy‑related processes, compliance, and best practices. Train and support customer staff to improve workflow and outcomes. Partner with internal teams to ensure a seamless customer experience. Essential Job Functions Act as the main point of contact for all assigned accounts, understanding client present needs, pain points, and future needs. Proactively collaborate with clients to provide support and deliver solutions ensuring quality care. Work directly with pharmacy operations to address and resolve all service‑related issues in a timely manner. Manage client expectations and communicate status updates through issue resolution. Develop strong working relationships and build trust with clients by consistently delivering exceptional service, support, and expertise. Serve as liaison/quality assurance point of contact during new client onboarding, ensuring seamless and error‑free service. Assist in onboarding activities such as data collection and eMAR support. Prepare and deliver business reviews with facility management to review business deliverables and present value‑added services. Conduct training sessions and education programs for clients on operational best practices, regulatory compliance, and pharmacy tools/systems. Manage client base through documentation in SalesForce CRM, tracking activities, tasks, and contacts. Support and participate in local marketing initiatives to foster relationships, enhance brand awareness, and assist in business development efforts. Stay current on industry trends. Perform other essential functions and duties as assigned. Attributes Required Work Ethic/Integrity – intrinsic drive to excel, aligned with company values. Leadership – ability to lead project teams to deadlines while maintaining strong team orientation. Relational – ability to build relationships with business unit management and become a trusted advisor. Strategy and Planning – ability to think ahead, plan, and manage time efficiently. Problem Solving – ability to analyze causes and solve problems at strategic and functional levels. Team Oriented – ability to work effectively and collaboratively with all team members. Education & Certifications High School Diploma required; Bachelor’s degree preferred. Valid driver’s license with a clean driving record. Skills & Qualifications 3+ years of related experience (advanced degree may substitute for experience). Experience working in long‑term care pharmacy and/or institutional patient care settings, such as assisted living or skilled nursing homes. Excellent computer skills, including Outlook, internet, and Microsoft Office. Proven experience effectively troubleshooting and solving customer service issues in a positive and proactive manner, while adhering to pharmacy scope of practice and capabilities. Ability to work independently and meet deadlines. Solution‑oriented mindset with minimal direction. Great attention to detail and accuracy. Motivation to seek out errors and inquire when something appears inaccurate. Ability to excel in a fast‑paced, team‑oriented environment, managing multiple tasks simultaneously while adhering to strict deadlines. Quality‑minded and motivated to maintain high accuracy standards. Work Environment Ability to routinely travel within assigned territory, predominantly ground travel within the state or multi‑state area based on client territory and business needs. Work environment typically low to moderate noise level. Must interact effectively with others in an office environment, manage conflict, and handle stressful situations and deadlines. Requires desk work in an office setting. Ability to work flexible hours. Benefits Competitive pay with 401(k) and company match. Health, Dental, and Vision coverage; Health Savings Account and Flexible Spending Account. Company‑paid Basic Life and Accidental Death & Dismemberment. Company‑paid Long‑Term Disability with optional Short‑Term Disability. Voluntary Employee and Dependent Life, Accident and Critical Illness. Dependent Care Flexible Spending Accounts. Well‑being Employee Assistance Program and Guardian Angels fund. Paid holidays and sick days. Generous vacation benefits based on years of service. Equal Opportunity Employer Guardian Pharmacy Services is an equal opportunity employer and provides equal opportunity in employment for all qualified persons, without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Data Protection Notice Guardian Pharmacy takes reasonable steps to protect personal information of applicants. As part of the interview and hiring process, Guardian will never ask for financial, banking, or other personal identity information via phone, email, or chat, nor would we ask that you purchase equipment or gift cards as part of the hiring process. #J-18808-Ljbffr Guardian Pharmacy, LLC