Workplace Ambassador

Workplace Ambassador

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Summary

JLL Experience Services team members are "experts who create value through lasting partnerships." At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams.

The Workplace Ambassador is responsible for delivering exceptional, hospitality-driven experience to employees, guests, and visitors. This role provides balanced support across both reception operations and workplace/runner responsibilities, ensuring a consistent and seamless experience from arrival through departure. The Workplace Ambassador partners closely with Workplace, Facilities, and other service teams to maintain a welcoming, organized, and efficient environment.

Key Responsibilities

• Greet and assist employees, visitors, and guests in a warm, professional, and timely manner
• Manage the check-in, security badging, and wayfinding process in accordance with site protocols
• Maintain a polished presence at the front desk and ensure the reception area remains clean, organized, and presentable
• Respond to and direct incoming calls, messages, and general inquiries
• Provide information regarding workplace services, building amenities, and nearby resources
• Provide scheduled and ad-hoc coverage for reception team members during breaks or approved time off
• Conduct regular walkthroughs of assigned floors, ensuring all workplace areas are stocked, orderly, and aligned with service standards
• Restock supplies including pantry items, snacks, copier stations, and general materials
• Support light room resets to prepare meeting and conference spaces for upcoming use
• Submit work orders and communicate maintenance, cleaning, or technical issues to the appropriate teams
• Provide supplemental support to the mailroom or workplace team during low-traffic periods
• Assist with routine operational tasks to ensure consistent daily service delivery across the site
• Anticipate needs and proactively offer solutions to employees and guests
• Communicate clearly and professionally through verbal and written channels
• Build strong working relationships with internal teams to ensure seamless coordination of services
• Follow established standards of service and contribute to a positive, hospitality-focused workplace culture
• Support meeting and event needs as directed

Qualifications

• 13 years of experience in hospitality, customer service, workplace services, or office support
• Demonstrated ability to engage with employees and guests in a friendly, confident, and professional manner
• Strong organizational and multitasking skills with the ability to manage shifting daily priorities
• Working knowledge of Microsoft Office Suite and basic workplace systems
• Ability to lift 1530 lbs for routine stocking and support tasks
• Reliable, team-oriented, can work independently and able to maintain composure in fast-paced or high-traffic environments

Work Environment

This role is performed in a professional office setting and requires regular walking throughout the facility. The Workplace Ambassador must be comfortable engaging with individuals at all levels and providing hands-on support where needed.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

50,000.00 55,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site Irvine, CA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay