Customer Service Manager

Hy-Vee, Inc.

Ankeny, IA

# Customer Service ManagerApply: Ankeny #2, Prairie Trail, Ankeny, IA: Full time: Posted Today: End Date: October 24, 2026 (27 days left to apply): R253748Additional Considerations (if any):Night & Weekend Shifts Required**-****At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.****Job Description:****Job Title:** Customer Service**Department:** Grocery**Pay Type:** Hourly**Revision Date:** 10/2025**General Function**Responsible for overseeing and supporting the operations of the Customer Service department, including processing mail, Western Union transactions, utility bill payments, check cashing, money order sales, and dry-cleaning orders. Ensures a high standard of service and compliance with company policies. Promotes a positive company image by consistently delivering courteous, friendly, and efficient customer service, while fostering a supportive and collaborative team environment.**Reporting Relations**Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness HomePositions that Report to you: None**Core Competencies*** Partnerships* Growth mindset* Results oriented* Customer focused* Professionalism**Primary Responsibilities:*** Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.* Makes an effort to learn customers’ names and to address them by name whenever possible.* Assists customers by: (examples include) + escorting them to the products they’re looking for + securing products that are out of reach + loading or unloading heavy items + making note of and passing along customer suggestions or requests + performing other tasks in every way possible to enhance the shopping experience.* Answers the telephone promptly and provides friendly, helpful service to customers who call.* Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.* Weighs postal packages, runs mail through meters, processes certified, express, UPS, registered, and insured mail.* Processes Western Union orders.* Sells money orders, cashes payroll, personal, ADC, and social security checks.* Sells hunting and fishing licenses.* Breaks down and puts money in utility drawers.* Signs on postal department, breaks down, and turns off postal register.* Processes paid outs.* Sends faxes for customers.* Counts the days’ coupons.* Processes refunds for customers and department approved refunds.* Answers the telephone for the store using appropriate telephone techniques.* Utilizes the intercom system for paging, etc. using appropriate procedures.* Removes trash in a timely manner.* Maintains strict adherence to department and company guidelines related to personal hygiene and dress* Adheres to company policies and individual store guidelines.* Reports to work when scheduled and on time.**Secondary Duties and Responsibilities*** Signs on and off lottery machines.* Assists customers with dry cleaning where applicable.* Assists customers at the registers where necessary.* Sells and redeems lottery tickets.* Processes bottle refunds.* Assists in other areas of store as needed.* Performs other job-related duties and special projects as required.**Knowledge, Skills, Abilities and Worker Characteristics*** Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.* Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages.* Must be able to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction**Education and Experience**High school or equivalent experience and over six months up to one year of similar or related work experience.**Physical Requirements*** Must be able to physically perform medium work exerting up to 50 pounds of force occasionally and up to 20 pounds of force frequently.* Visual requirements include clarity of vision at distance of less than 20 inches and more than 20 feet with or without correction, depth perception, color vision, and field of vision.* The following physical activities are necessary to perform this job: Stooping, reaching, lifting, pushing, pulling, standing, walking, talking, and hearing.**Working Conditions**This position is continuously exposed to dirt and noise. This is a fast-paced work environment with significant pressure.**Equipment Used to Perform Job**Fax, telephone, equipment used in the postal area, lottery and money order machines, Western Union equipment, computer, and cash register, intercom.**Contacts**Has daily contact with customers, weekly contact with suppliers/vendors, and monthly contact with federal/state governmental or regulatory agencies.Are you ready to smile, apply today.*Employment is contingent upon the successful completion of a pre employment drug screen.*
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