Supervisor-Laboratory Services - Full Time / Variable

Laboratory Supervisor

At Island Health, people are at the center of everything we do. As a part of the Laboratory Services team, you'll play a vital role in supporting our mission to care for those who care for others. You'll help create a positive and seamless experience for every team member ensuring they feel valued, supported, and heard.

With oversight from the Director, Laboratory Services, the Supervisor will direct the administrative and technical operations of the respective laboratory sections at Island Hospital Laboratory. Assures the clinical laboratory service is capable of meeting client, regulatory, accreditation, and compliance requirements. Participates in the development of projects and planning. Responsible for the overall functions of Island Hospital Point of Care Testing program. Coordinates the day to day function of the Laboratory with other Leads and staff. Performs as Laboratory Director in absence of same.

What you will be doing:

Safety:

• Assures the physical safety of patients, guests and team members.
• Has working knowledge of Laboratory and Island Hospital safety codes and procedures.
• Responds correctly during codes, inspections, and/or drills.
• Uses proper safety techniques and equipment for the situation.

Compassion, Privacy, Trust:

• Maintains privacy and confidentiality of patients, guests, caregivers, and the organization.
• Exemplify and promote the "Island Promise".
• Articulates and demonstrates own role in compliance program and protection of patient' rights, working in accordance with laws and regulations.
• Creates trusting environment through directing and coaching personal behaviors to honor others' wellbeing.
• Brings issues or conflicts to the most appropriate source of resolution.
• Five Basic Principles is the foundation in how you lead.
• Responds to the needs of others listens and asks questions to gain understanding.

Excellence:

• Demonstrates improvement with the intention to learn and grow; as an individual, team, and organization.
• Accepts responsibility for and acts on resolution of issues. Follows up on issues.
• Keeps agreements and communicates status of requests.
• Takes responsibility for errors/events, makes prompt course correction, communicates resolutions to others affected.
• Asks for and acts on feedback and support to improve personal and professional performance.
• Accepts change, works to make changes work. Directs concerns about change to appropriate person. Refuses to participate in negative conversation.
• Prioritizes projects, work, and time to meet the outcomes of Lab service and organization

Stewardship:

• Manages available resources in wise and prudent manner.
• Completes work efficiently using time and resources.
• Respects and values the time of patients, guests, and others; comes prepared; engages fully in all activities.
• Uses appropriate supply for the task, chooses most cost effective type of supply, manages inventory effectively.

Leadership:

• Provides effective leadership for the Laboratory Services within Island Hospital.
• Supports leadership. Articulates the leadership's vision for the organization and is able to translate that vision to own operation.
• Supports other members of the management team to assure their success in their roles.
• Is consistent, conscientious and fair in supervision of team. Supervises in a manner consistent with Island Hospital values and is respectful of others. Provides timely feedback, both formally through performance reviews, etc., and informally.
• Decisions are made to support mission of service first, with awareness and consideration for interest of caregivers. Effectively coaches members of team to excel. Instills an uncompromising attitude toward excellent service in caregivers.
• Develops and sustains effective relationships with lab team members and clients. Acquires input from appropriate people when making decisions.
• Assures adequate staffing to meet the needs of the workload. Schedules personnel, monitors and documents issues in performance and conducts performance reviews.

Problem Solving:

• Utilizes critical thinking skill to make knowledgeable, rational, and data driven decisions.
• Able to clearly state the nature of an issue or problem as a starting point to solution.
• Able to describe the consequences of the problem and able to keep the problem in perspective.
• Utilizes data from sources to evaluate potential solutions. Selects the most promising solution based on a measured judgment. Identifies solutions to the problem assessing advantages and disadvantages associated with each.
• Identifies solutions that are unique and innovative.
• Able to course-correct quickly to keep moving toward the intended outcome.

Quality Improvement:

• Insures that the laboratory provides excellent, quality service.
• Demonstrates understanding of basic process improvement skills and tools. Participates on Quality Action Teams utilizes FOCUS/PDCA to lead process improvement.
• Participates actively in cross-departmental, within and outside of the organization (clients), process improvement efforts. Demonstrates improvement through process improvement effort.
• Responds to Quality Management Notifications in an appropriate and timely way.
• Helps to assure that the laboratory meets regulatory requirements.
• Follows through with those you supervise to assure and address lapses in service excellence to meet customer expectations.

Professionalism:

• Assumes the role, accepts the responsibilities, and contributes to the Laboratory profession.
• Demonstrates a commitment to professional ethics pertaining to all aspects of laboratory processes and confidentiality.
• Seeks opportunities to improve, enhance, or update skills and knowledge.
• Mentors and educates others whenever possible. Motivates others to enhance skills and abilities.
• Demonstrates competence in relation to the defined mission, vision, values, and strategic plan of the organization. This will be apparent by ongoing completion of any or all of the following: proficiency testing, skill demonstration, practice of core standards for service excellence, and documentation review.
• Provide patient care and performs tasks using job skills and growth and develop knowledge specific to the patients age and/or developmental level.
• While performing job tasks, demonstrates awareness of cultural and spiritual practices of the customer(s).
• Assesses physical needs and functional status of the patient in order to provide patient care.
• Must have demonstrated ability to interact positively with Administration, Directors, Managers, Supervisors, peers, co-workers, subordinates, patients and visitors.
• Must meet regular attendance standard and must stay at or below average sick leave utilization levels.

What you will bring to the role:

• Previous supervisory experience in Laboratory as complex as Island Hospital Laboratory. Working knowledge of Meditech Magic experience, interface management, Lean process management and quality improvement preferred.
• 5 years' experience as a Medical Technologist and demonstrating skills or attributes of a leader. Preferably with 1 year management experience.
• Qualify Under Clinical Laboratory Improvement Amendments (CLIA) as Technical Supervisor.
• MT (ASCP) or equivalent.
• Certifications: Basic Life Support and Washington MA-phlebotomy. Must apply within 30days of hire.
• Bachelor Degree

Make a Difference with Us

At Island Health, every role contributes to our mission of compassionate, high-quality care. Join us and help create a workplace where every team member feels valued and supported.

Why You'll Love Working Here

We believe in taking care of our people so they can take care of others. When you join Island Health, you'll enjoy a culture that values integrity, compassion, teamwork, and growth plus a robust benefits package that includes:

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Paid Time Off and Extended Illness Benefits
• Life Insurance and Long-Term Disability Coverage
• Vested Retirement Contributions and Flexible Spending Accounts
• Tuition Reimbursement and Student Loan Repayment Programs
• Employee Recognition Events and a supportive, community-focused team

Ready to Apply?