Junior Data Analyst

DescriptionKforce has a client in Irving, TX that is seeking a Junior Data Analyst.Responsibilities:* Participate in training, coaching, and ongoing development to become a subject matter expert (SME) on company platforms, tools, and processes* Support assigned user groups and special projects to drive platform utilization, customer engagement, and business value* Provide product support, training, and best practice guidance to users across multiple tools, systems, and reporting solutions* Deliver insights, examples, and case studies that help users leverage data to make informed business decisions* Partner with stakeholders to understand business needs and promote customer-focused strategies and solutions* Serve as a voice of the customer by gathering feedback and identifying opportunities for process and product improvement* Lead onboarding activities, user education efforts, and ongoing customer success initiatives* Perform ad hoc analysis, reporting, and presentations to support business objectives and stakeholder requests* Develop and track key performance indicators (KPIs) related to user adoption, customer satisfaction, productivity, and program effectiveness* Conduct user evaluations, collect feedback, and communicate findings to support continuous improvement efforts* Collaborate effectively with cross-functional teams to promote user engagement, adoption, and long-term success* Monitor industry, market, and customer trends to identify opportunities for innovation, process enhancements, and improved user experiences* Work with internal and external partners to support operational excellence and the implementation of best practices* Promote continuous learning and skill development among user groups through training, coaching, and knowledge-sharing initiativesRequirements* Bachelor's degree or equivalent combination of education and experience* 1+ years of experience in customer support, customer success, analytics, business operations, or a related field* Strong analytical, problem-solving, and critical-thinking skills* Excellent verbal and written communication skills* Ability to present insights and recommendations to diverse audiences* Experience working with data, reporting tools, or business applications preferred* Strong organizational skills with the ability to manage multiple priorities and projects* Proficiency with Microsoft Office Suite, particularly Excel and PowerPoint* Ability to build relationships and collaborate effectively with cross-functional teams* Customer-focused mindset with a passion for training, support, and continuous improvementJob TypeContractCompensation34 - $39