Information Technology Generalist 1

Salary: $60,538.00 - $92,010.00 Annually
Location : Lycoming County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CSSC-2026-61130-01541
Department: Executive Offices
Division: EX OA Entrprs Tchlgy Srvs Off
Opening Date: 10/30/2026
Closing Date: 11/12/2026 11:59 PM Eastern
Job Code: 01541
Position Number: 00285350
Union: AFSCME
Bargaining Unit: A4
Pay Group: ST07
Bureau / Division Code: 00812800
Bureau / Division: Office of Administration, IED Delivery Center, Enterprise Technology Services Office
Worksite Address: 715 Jordan Avenue
City: Montoursville, Pennsylvania
Zip Code: 17754
Contact Name: Matthew Zyroll
Contact Phone: View phone number on click.appcast.io
Contact Email: View email address on click.appcast.io


THE POSITION


Do you like working in a fast pace environment, responsible for a large variety of work, performing complex problem solving, all while delivering high-quality customer service? The Infrastructure and Economic Development Delivery Center, Technology Services Office is seeking a highly motivated IT professional to join the Infrastructure team to support various technologies used to provide applications and services to employees and citizens of Pennsylvania. Apply now to support multiple facilities and users in the North Central region of Pennsylvania!
DESCRIPTION OF WORK
This position supports technology services across many PennDOT, DCED, and PEMA locations by resolving technical issues and maintaining reliable computer and network systems. The role involves troubleshooting, equipment setup, user support, and coordination of IT activities at numerous remote sites. As an Information Technology Generalist 1, you will perform the following duties:

• Technical Support: Resolve network, hardware, and software issues for users at district, county, and remote field sites
• Device Management: Install, maintain, and upgrade workstations, mobile devices, printers, and specialized equipment
• Network Tools Use: Monitor and troubleshoot network performance using administrative tools to isolate and correct problems
• Ticket Processing: Document incidents, manage work assignments, and submit service requests through the Remedy System
• Mobile Support: Track and manage smartphones and tablets, assist with updates, and coordinate with development teams on app needs
• System Assistance: Support telecommunications systems, security devices, and various department applications for onsite and remote users

Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:

• Full-time employment
• Work hours are 7:00 AM to 3:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to 2 days per week upon successful completion of the probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Montoursville. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or
• One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or
• An equivalent combination of experience and training.

Other Requirements:

• This particular position also requires possession of a valid driver's license.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

Learn more about our Total Rewards by watching this short !
See the total value of your benefits package by exploring our


Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.


Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*


Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit and click on the benefits box.

*Eligibility rules apply.
01



Additional Requirement - Do you possess a current driver's license which is not under suspension?

• Yes
• No

02


If you answered yes, please provide your driver's license number and expiration date. If you answered no, type N/A in the text box below.
03


Do you have one or more years of experience as an Information Technology Trainee while employed by the Commonwealth of Pennsylvania?

• Yes
• No

04


If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05


Do you have one or more years of experience as an Information Technology Technician while employed by the Commonwealth of Pennsylvania?

• Yes
• No

06


If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
07


How many years of information technology experience do you possess?

• 3 or more years
• 2 to less than 3 years
• 1 to less than 2 years
• Less than 1 year
• No experience

08


If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
09


Do you possess college education in an information technology field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• Yes
• No

10


You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.


If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our

• Yes

11



WORK BEHAVIOR 1 - PROJECT PLANNING AND MONITORING
Plans and coordinates information technology projects. Determines the project scope and cost of new hardware and software by monitoring and utilizing information technology contracts and recommends appropriate equipment based on user requirements. Monitors the progress of projects through the use of quality control checkpoints to ensure that established schedules are feasible and acceptable to all impacted parties and evaluates project success.


Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience planning and coordinating information technology projects. I was responsible for monitoring the progress of the projects and adjusting schedules as needed.
• B. I have experience coordinating information technology projects. I was responsible for monitoring the progress of the project and providing recommendations for schedule adjustments; however someone else initially planned the project and used my recommendations to adjust schedules.
• C. I have successfully completed college-level coursework related to strategic planning, project management or project planning and implementation.
• D. I have NO experience or coursework related to this work behavior.

12


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. The actual duties you performed related to project planning and monitoring.
3. Your level of responsibility.

13


If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

14



WORK BEHAVIOR 2 - ASSET MANAGEMENT
Maintains inventory of purchased or leased information technology assets such as hardware and software, licenses, and renewable maintenance agreements. Ensures all surplus assets are secured, inventoried, and accurately reported and that proper procedures for disposal, surplus, or return of all aged or non-functional information technology assets are followed.


Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience maintaining an inventory of all purchased or leased information technology assets. I was responsible for the appropriate disposal, surplus, or return of all aged or non-functional information technology assets.
• B. I have experience maintaining an inventory of all purchased or leased information technology assets. Someone else was responsible for the appropriate disposal, surplus, or return of all aged or non-functional information technology assets.
• C. I have experience disposing, surplusing, or returning all aged or non-functional information technology assets. Someone else was responsible for maintaining an inventory of all purchased or leased information technology assets.
• D. I have successfully completed college-level coursework related to asset management, supply chain management, logistics, procurement, or purchasing.
• E. I have NO experience or coursework related to this work behavior.

15


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. The actual duties you performed related to asset management.
3. Your level of responsibility.

16


If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

17



WORK BEHAVIOR 3 - PERSONAL COMPUTER SETUP AND MAINTENANCE
Configures and installs hardware and software on new workstations and deploys updates to current workstations. Ensures hardware and software are in working order and recommends or performs minor adjustments and repairs.


Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience configuring and installing hardware and software on workstations. I was also responsible for testing the hardware and software I configured and installed.
• B. I have experience installing and testing hardware and software on workstations. Someone else was responsible for the configuration of the hardware and software I installed and tested.
• C. I have successfully completed college-level coursework related to hardware and software installation and maintenance.
• D. I have NO experience or coursework related to this work behavior.

18


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. The actual duties you performed related to personal computer setup and maintenance.
3. Your level of responsibility.

19


If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

20



WORK BEHAVIOR 4 - TECHNICAL ASSISTANCE
Troubleshoots and resolves hardware and software issues. Responds to escalated incidents by diagnosing and troubleshooting issues and works with end users and service providers to resolve issues. Works with other IT areas to isolate and identify the cause of problems such as network, server and performance issues. Provides guidance to staff in diagnosing, troubleshooting, and resolving hardware and software issues.


Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience troubleshooting and resolving user issues by utilizing effective customer service techniques. I was responsible for resolving all levels or technical questions and issues and was the escalation point for complex issues referred by lower-level technicians.
• B. I have experience troubleshooting and resolving user issues by utilizing effective customer service techniques. I was responsible for resolving routine questions and issues, but referred more complex technical issues to a higher-level technician for resolution.
• C. I have successfully completed college-level coursework related to information technology troubleshooting.
• D. I have NO experience or coursework related to this work behavior.

21


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. The actual duties you performed related to the technical assistance you provided.
3. Your level of responsibility.

22


If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

23



WORK BEHAVIOR 5 - WRITTEN COMMUNICATION
Prepares written, technical, or narrative documents such as status and asset reports, which identify progress and/or deviations from objectives. Authors narrative and analytical reports that convey a project's effectiveness in meeting business requirements.


Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience writing technical or narrative documents such as status and asset reports. I was responsible for the final document that conveyed customized information to the intended recipients.
• B. I have experience writing technical or narrative documents such as status and asset reports. I was responsible for compiling a portion of the document but someone else was responsible for the final version that conveyed customized information to the intended recipients.
• C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, journalism, or communications.
• D. I have NO experience or coursework related to this work behavior.

24


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. The actual duties you performed related to written communication.
3. The types of documents you prepared.
4. Your level of responsibility.

25


If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

Required Question