Technical Support Specialist II, Water Analysis Instruments

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description At Thermo Fisher Scientific, you’ll do meaningful work that makes a positive impact around the world. Every day, our colleagues bring our Mission to life by enabling our customers to make the world healthier, cleaner and safer. We support our teams in achieving their career goals and help take science a step beyond by developing solutions to some of the world’s toughest challenges—from protecting the environment and ensuring food safety to helping find cures for cancer. Fully remote; Relocation assistance will not be provided. As a Technical Support Specialist II, you’ll provide technical and application support for Thermo Fisher Scientific’s electrochemistry products, including Thermo Scientific Orion pH meters and electrodes. You’ll support end users, channel partners, Customer Service and commercial teams, primarily by phone and email. Your knowledge of pH measurement and product applications will help customers select, use and troubleshoot instruments across a broad range of samples, industries and applications. Use your education, experience and product training to recommend solutions, troubleshoot product and application issues, and resolve customer inquiries. Respond to web-generated leads and recommend cost-effective products and solutions. Gather customer feedback and market trends, and share insights with Marketing and R&D to support product development and continuous improvement. Partner with Quality teams to identify and escalate product issues, support resolution, and contribute to root-cause investigations as needed. Use the Customer Allegiance program to strengthen the customer experience. Provide training and develop application notes on relevant topics. Maintain product materials and website content. Collaborate with colleagues around the world to support product quality and customer satisfaction. Bachelor’s degree in Biology, Chemistry, Environmental Science or a related scientific field. 2+ years of technical or laboratory experience. Strong written and verbal communication, listening and customer service skills, including the ability to handle complex technical discussions. Strong organizational skills, including the ability to manage multiple priorities and meet performance metrics. Experience in wet chemistry or water quality. Proficiency with CRM systems such as Salesforce, Microsoft Office applications, and enterprise systems such as SAP or Baan. Technical writing experience. Experience with root-cause analysis, corrective actions, quality management systems or continuous improvement methods. Hands-on experience with laboratory equipment and systems such as ovens, centrifuges, filtration equipment, freezers, incubators, shakers, hot plates and remote monitoring systems. Experience training or mentoring other technical staff. The hourly pay range estimated for this position based in Virginia is $29.46–$39.28. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. A choice of national medical and dental plans, and a national vision plan, including health incentive programs Employee assistance and family support programs, including commuter benefits and tuition reimbursement At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount