Sales and Project Coordinator

Benefits:

Matching Simple IRA

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Sales & Project Coordinator

About the Position

RealCraft is seeking a highly organized and customer-focused Sales & Project Coordinator to support our sales team and help guide custom projects from order entry through completion. This role is a blend of customer service, project coordination, and office support, helping ensure customers and internal teams stay informed, organized, and moving forward smoothly.

If you enjoy collaboration, problem-solving, and managing details, this could be the role for you. You’ll work closely with Sales, Production, Shipping, and Accounting while supporting customers with their experience with RealCraft.

Who We Are

RealCraft designs and builds premium custom doors and hardware for homeowners, architects, and designers nationwide. We work with real materials—true timber doors and solid metal hardware—crafted onsite using traditional processes. As a family-owned company, we take pride in craftsmanship, quality, and creating a positive experience for both our customers and our team.

What We Offer

$26 - $30 hourly wage

Health insurance, PTO, paid holidays, and matching IRA

Full-time, on-site position (works closely with internal teams)

Collaborative, values-driven workplace

Key Responsibilities

Customer & Sales Support

Answer phones and respond to customer inquiries via phone and email

Provide updates to customers regarding orders, timelines, and shipping

Support sales follow-up, customer communication, and order coordination

Help resolve customer concerns and escalate issues when needed

Keep the sales team informed of product updates, pricing changes, and production-related changes that may impact customer communication

Project Coordination

Enter and track projects within internal systems

Manage project details, approvals, change orders, and documentation

Coordinate packing lists and job-related paperwork for production and shipping

Help keep projects organized, accurate, and moving on schedule

Showroom & Office Support

Maintain a clean and welcoming showroom and office environmen

Assist with customer visits, scheduling, filing, and administrative support

Help support team meetings, projects, and day-to-day office operations

Qualifications

At least 1 year of experience in customer service, administrative support, or project coordination

Strong organizational skills and attention to detail

Excellent communication and follow-through

Comfortable managing multiple priorities in a team environment

Proficiency with Microsoft Office (Excel, Word, Outlook)

Experience with Shopify, HubSpot, Trello, or DocuSign is a plus

Interest in design, architecture, woodworking, or home products is helpful

Why Join RealCraft?

Be part of a team focused on craftsmanship, communication, and customer service — helping bring high-quality, custom products to our clients.

How to Apply Please submit your resume through this platform or at realcraft.com. We’d love to learn more about your experience and what you could bring to the RealCraft team.