Guest Experience Shift Lead

At First Meridian Services, Inc., our team members are our greatest asset. We are committed to building a workplace that excites, rewards, and supports you—one where passionate, professional, and knowledgeable individuals can grow and thrive. We are constantly seeking great people who will make us even greater. As you get to know our culture and mission, we hope you’ll take full advantage of the opportunities to enhance your profession and contribute to our shared goals. We believe in creating a rewarding environment where you can build a long and successful career. Welcome to First Meridian Services—where your future takes flight. SUMMARY Shift Leaders act as support to the restaurant managers in daily operations and are responsible for helping to set the tone, ensure memorable guest experiences, resolve issues, and proactively achieve goals. The Shift Leader must be willing to cross-train and master all positions in the restaurant. The primary responsibility of the Shift Leader is ensuring product quality and consistent service on the scheduled shift. BENEFITS & PERKS Starting Pay : $21-$22 per hour, depending on experience and qualifications. Will also receive tip share. Dental and Vision Insurance: Available after 60 days Health Insurance : Available to eligible full-time employees after 1 year Transportation Benefits : Free RTD EcoPass or employee parking reimbursement Additional Benefits: EAP, Critical Illness, Hospital Indemnity, and Life Insurance options Employee Discount : Available at Skyport restaurant and retail locations Paid Leave : Provided in accordance with applicable Colorado and federal laws Supportive team environment with training and professional development opportunities PRIMARY RESPONSIBILITIES Provide excellent guest service. Nothing is more important than being courteous, friendly, helpful, and prompt in the attention given to guests. Assist in accomplishing the goals of the location set forth by the General Manager. Support shifts to ensure the accurate and timely production of product, service times, and flow. Maintain good morale by maintaining a professional, positive atmosphere. Ensure informed communication with management and employees both verbally and via utilization of the 7Shifts Log. Maintains restaurant organized, stocked, cleaned, and sanitized. Assists in the training/development of team members around processes and procedures of each station. Support of each shift to ensure company and brand standards are met. Follow operating procedures regarding cash handling, ensuring cash control by correcting errors and watching for/reporting mistakes or theft. Follow guidelines to complete daily administrative paperwork as needed and other paperwork as requested, including prohibited items logs. Respond to customer concerns in a timely and professional manner. Support new programs, policies, or products each shift, as introduced by the General Manager. Assist General Manager in producing an accurate inventory. Under General Manager direction monitor inventory levels and place orders and requisitions. Follows food safety and sanitation guidelines REQUIRED SKILLS/ABILITIES Genuine interest in providing a positive guest experience Ability to lead and mentor the team to support a positive and productive work environment Ability to manage complaints with professionalism. Customer-oriented individual and an outstanding problem-solver. Ability to work in a fast-paced environment Dependable Flexible to work nights, weekends, and holidays Ability to follow all guidelines and procedures set forth by FMS/Skyport, brand partners, airport, federal, state, and local employment regulations Strong communication skills and ability to handle stressful situations Strong problem-solving skills and ability to exercise good judgment Ability to use basic math; e.g., addition, subtraction, and basic fractions Must successfully complete required airport security and background screening, including a federal background check. EDUCATION AND EXPERIENCE: High School diploma or equivalent 1+ years’ restaurant experience ServSafe Certified a plus WORKING ENVIRONMENT Airport: This position operates in a climate-controlled international airport environment. The temperature, volume of noise, and exposure to the public are outside the control of First Meridian Services, Inc. The position requires use of public spaces as provided by the airport. Restaurant: This position may require frequent exposure to a restaurant or retail operation environment. Regular exposure to varying temperatures (hot/cold/freezing), fumes, vapors, industrial restaurant equipment, noise, and guests will be a common occurrence. The nature of restaurant work requires the Shift Lead to possess certain physical abilities. Those listed here are representative of those that must be met by the employee to successfully perform this job. Most of the workday is spent standing or walking and working in close proximity to others. Eye-hand coordination, depth perception, finger dexterity, and functional vision and speech perception are required. Some bending, crouching, pushing/pulling and lifting/lowering of 20-50 lbs. Some repetitive motions with hands, wrists, or arms. Must be able to operate all equipment used in the restaurant. Some exposure to skin irritants, electrical equipment, and sharp instruments. Risk to these exposures is minimized by strict adherence to company standards, policies and procedures. Physical Requirements & Frequency Bend – Occasionally Climb/Crawl – Rarely Sit - Rarely Kneel - Occasionally Squat - Occasionally Stand/Walk -Constantly Mental Requirements & Frequency Communicate Orally – Constantly Evaluating – Frequently Perform Calculations - Occasionally Read/Comprehend - Regularly Reason/Analyze - Regularly Write - Occasionally HIRING PROCESS Application Deadline: September 1st 2026 This date represents our anticipated application deadline and may be extended based on business needs. Interested? Click "apply now" and include an updated resume for consideration. If we choose to proceed with your application, be on the lookout for a text or email from us to set up an initial interview. Internal Applicants: Current First Meridian Services employees must meet applicable internal transfer eligibility requirements to be considered for this opportunity. Generally, employees must have been in their current position for at least six months and have no disciplinary documentation within the previous six months. Please get in touch with your manager or HR with questions regarding eligibility. First Meridian is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status. #J-18808-Ljbffr