Product Specialist
Virtual Vocations Inc
Owning a defined product surface, the full-time remote Product Specialist will become the resident expert on the platform, diagnosing agent behavior, managing customer feedback, and enabling users while collaborating closely with the product team. Key responsibilities Become the resident expert on a defined Siena product surface and diagnose agent behavior with authority Run the feedback loop to the product manager, turning customer patterns into prioritized signals that shape the roadmap Develop enablement materials, including documentation and live-chat resources, while supporting sales and conducting market research Required qualifications Experience in product management, product marketing, or customer experience roles Strong understanding of AI tools and their application in real-world scenarios Ability to communicate effectively with both technical and non-technical stakeholders Genuine curiosity about product functionality and a willingness to engage with support tasks Experience in e-commerce, DTC brands, or community management is a plus
Vacancy posted 2 days ago
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