911 Telecommunicator
DeKalb County E-911
Job Description
Job Description
IMPORTANT
Applications submitted online will NOT be considered.
Please, pick up an application form at our business office located at:
1015 Marshall Rd
Rainsville, AL, 35986.
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Position Schedule:
12-hour shifts with every other weekend off
Shifts:
6a-6p
6p-6a
Duties:
- Receive emergency and non-emergency calls from the public
- Gather and record accurate information from callers
- Determine the nature of the call and prioritize response accordingly
- Transcribe and relay information to appropriate personnel or departments
- Operate and navigate computer-aided dispatch systems for data entry and retrieval
- Monitor multiple phone lines and radio frequencies simultaneously
- Provide pre-arrival instructions to callers in emergency situations
- Assist with dispatching emergency services as needed
- Maintain confidentiality and handle sensitive information with professionalism
Qualifications:
- High school diploma or equivalent required
- Valid certificate in telecommunication or related experience preferred
- Excellent verbal communication skills with the ability to speak clearly and concisely
- Strong listening and comprehension skills to accurately transcribe information
- Ability to remain calm and composed in high-stress situations
- Proficient in using computer systems for data entry and retrieval
- Familiarity with phone systems, including multi-line phones and call transferring
- Conflict management skills to handle difficult callers with empathy and professionalism
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
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