Goods Receiver

Change people’s lives and love what you do! Cochlear is the most recognized brand in hearing health care.

About the role

In order to support cochlear implant recipients, we are recruiting for a Goods Receiver based in our new warehouse location in Centennial, CO. To be successful in this role you’ll be able to manage returns from recipient and clinical partners and well as Cochlear field staff. You’ll support the Supply Chain and work collaboratively with Customer Experience, Reimbursement, and Finance to ensure that returns from our customers are received in timely and accurately. Returns are a key part of the order process. This workflow ensures orders requiring a return are closed, product is tracked and accounted for, and transactions that require credit are processed.

Key Responsibilities

• Support inbound receiving by lifting, unloading, and sorting inbound and returned goods.
• Opens and assess all returns to identify Cochlear product types and packaging, ensuring accurate routing to appropriate processing workflows throughout the day.
• Receive and process products for pending orders in Oracle by identifying open service requests and orders.
• Create return orders as needed, validate order and recipient account details, confirm equipment, and ensure compliance with warranty and exchange policies prior to completing returns.
• Process Cochlear field returns by transferring products, including training equipment, out of the field reps inventory and into their designated locations while also evaluating items for potential internal reuse.
• Work cross-functionally with internal departments to investigate returns requiring additional research or those that fall outside of the warranty and exchange policies.
• Coordinate with the appropriate teams to address credit related issues to ensure recipient and clinical orders are processed accurately and efficiently.
• Manage outgoing Salesforce cases by creating, updating, and closing cases related to serialized warranty repair returns that require additional research or information to ensure accurate and efficient processing.
• Inspect and asses returned products to determine eligibility for being returned to inventory.
• Process products to be repaired, discarded, or restocked.
• Replenish approved product back to stock.
• Communicate inventory requirements with Supply Chain teams as needed.

Key Requirements

• High School Diploma/GED
• 2-3 Years of Experience OR 1 year of Cochlear warehouse experience.
• Proficient computer skills.
• Proven ability to work in a fast-paced environment.
• Proficient written and verbal communication skills.
• Demonstrates ability to positively interact with team and build strong, professional relationships.

Total Rewards

Pay Range in the United States: $22.50/hr - $25.00/hr based upon experience, as well as an annual bonus opportunity of 5% of base salary. Exact compensation may vary based on skills, experience, and location.

• medical
• dental
• vision
• life and disability insurance
• 401(K) matching with immediate vesting
• Paid Time Off
• tuition reimbursement
• maternity and paternity leave
• Employee Stock Purchase Plan
• pet insurance

Who are we? Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind – thinking about their needs. For this reason, our products, services and support will continue to evolve and improve. We are by our customers’ side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives and working in an organization where they can be part of bringing the mission to life each day.

Physical & Mental Demands

The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to be in a stationary (seated/standing) position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information. May be asked to occasionally transport/move up to 30 pounds, depending on the position. Specific vision abilities required by this job include ability to adjust focus. The individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures and processes to customers (whether internal or external). Influence, organization/classification of information and planning are also required. The work environment is a warehouse environment. This is representative of the environment an individual may encounter while performing the essential functions of this job.

Cochlear Americas is an Equal Opportunity Employer. We will provide reasonable accommodations for qualified individuals with disabilities.

We are the global leader in implantable hearing solutions. We have provided more than 600,000 implantable devices, helping people of all ages to lead full and active lives. We help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.