System Administrator

Overview Job Summary: System Administrator will serve as a technical cornerstone of the company’s IT operations, responsible for the reliability, security, and performance of all on-premises and cloud-based systems. Reporting to the IT Director, this role requires a hands-on, solutions-oriented professional who can operate independently, support end users at a high level, and contribute to IT strategy and infrastructure planning. Responsibilities Installs, configures, and maintains server infrastructure, including physical and virtual environments (VMware ESXi and other hypervisors). Manages and administers Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and Microsoft Entra ID (formerly Azure AD). Administers and supports NetSuite ERP, including user management, system configuration, and coordination with vendors on integrations and upgrades. Manages Zoho Desk ticketing platform, including configuration, workflow automation, reporting, and day-to-day administration. Manages VoIP telephony systems, including provisioning, troubleshooting, and vendor coordination. Develops and maintains business continuity and disaster recovery plans, including backup systems and failover procedures. Oversees endpoint security, patch management, antivirus/EDR solutions, and vulnerability remediation. Provides Tier 2/3 technical support to end users, escalating to vendors as needed and ensuring timely resolution of issues. Documents systems, configurations, processes, and runbooks to maintain accurate and current IT knowledge base. Evaluates and recommends new technologies, tools, and solutions to improve efficiency, security, and scalability. Required Skills/Abilities Proficient in Microsoft 365, Exchange Online, and Microsoft Entra ID (formerly Azure AD) administration. Hands-on experience with VMware ESXi environments; familiarity with other hypervisors a plus. Experience administering NetSuite ERP, including user roles, workflows, and integrations. Experience with Zoho Desk or a comparable ITSM/ticketing platform. Experience managing VoIP systems (provisioning, troubleshooting, vendor coordination). Proficient with SharePoint Online and Microsoft Teams administration. Experience working in cloud and hybrid environments (Azure, AWS, or equivalent). Solid understanding of cybersecurity principles, endpoint protection, and patch management best practices. Familiarity with ITIL/ITSM frameworks and IT service management best practices. Excellent troubleshooting and analytical skills with a methodical, documentation-first approach. Strong communication and interpersonal skills; able to explain technical concepts to non-technical stakeholders. Ability to work independently and manage multiple priorities in a fast-paced environment. Education and Experience Bachelor’s degree in Information Technology, Computer Science, or related field required; equivalent work experience considered. Minimum of 3 years of experience in a system administration or IT infrastructure role. Demonstrated experience supporting enterprise environments with 100+ users. Ability to travel out of state as needed. Relevant certifications preferred: Microsoft (MS-102, AZ-104), CompTIA Network+/Security+, VMware VCP, or ITIL Foundation. Physical Requirements Prolonged periods sitting at a desk and working on a computer. Ability to lift 40 pounds at times. #J-18808-Ljbffr