Intake Office Coordinator

Intake Office CoordinatorSince 2020, Lisinski Law Firm has served as a dedicated humanitarian immigration practice committed to providing meaningful support to individuals and families seeking safety, stability, and a path forward. We frequently stand with clients who have been turned away elsewhere, offering both advocacy and care. Joining our Firm means becoming part of a team devoted to keeping families together and "Changing as Many Lives as Possible."About the RoleThe Intake Office Coordinator is responsible for supporting the intake process for both new and existing clients at the firm. This individual values the importance of providing a red-carpet experience for our clients. In this role, the individual assists with coordinating communication between clients and multiple departments, handling client inquiries, and assisting or delegating requests from clients to the appropriate departments. This candidate should have strong customer service and problem-solving skills, and be fluent in both English and Spanish.Your Key ContributionsGreet and assist clients upon arrival.Conduct initial assessments and gather necessary information to assist clients.Verify client documentation by collecting ID or other necessary information.Take client fingerprints following the intake appointment.Submit fingerprints to FBI.Scan/upload fingerprints and authorization forms into the case management system in a timely manner.Scan client documents into case management system as necessary.Prepare intake folders to be used by Intake Specialists.Prepare and mail Welcome Kits to clients.Scan contracts into case management system following signatures.Answer and direct incoming calls to the appropriate department or team member.Confirm upcoming appointments for clients and reschedule as needed.Ensure client welcoming area is clean, organized, and replenished with appropriate snacks.Collect client payments and ensure all money handling safety procedures are followedResponsible for ensuring customer satisfaction based on the key performance indicators (KPI's) established by leadership.Complete inventory of office supplies, as needed.What Makes You a Great FitMust be bilingual in Spanish and English1-3 years' experience in customer service preferredHigh school diploma or equivalent experiencePossesses excellent bilingual (English and Spanish) interpersonal and communication skills, both verbal and writtenProficient in Microsoft Office SuiteRuthless attention to detailExcellent organizational skillsAbility to work independently and proactivelyAbility to multitask and prioritize workWork ScheduleM-F (8:30 AM - 5:30 PM)How You'll BenefitLisinski Law Firm provides a comprehensive benefits package that supports the diverse needs of our employees and their families. We recognize the importance of health and well-being and are committed to fostering an environment where every team member can feel and perform at their best.401k MatchMedical, Dental, & Vision InsuranceOptions for Health Savings Account or Flexible Spending AccountDependent Care FSABasic Life InsuranceVoluntary Life & AD&DDisability InsuranceHospital Indemnity InsuranceEmployee Assistance ProgramCalm App SubscriptionPaid Time OffAt Lisinski Law Firm, the commitment we show to our clients is matched by how we support and invest in our people. LLF is a place where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely collaborative team culture. Whether you join Marketing, IT, Accounting, Legal, or any other function, your work matters. Every role contributes to meaningful, lasting impact in the lives of those we serve.Our ValuesAt Lisinski Law Firm, we are driven by a client obsessed mindset and a commitment to learning, advocacy, efficiency, and nimbleness in everything we do. We work as true team players, delivering creative problem-solving and high-quality service to support families with excellence and care.