Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Service & Sales Associate | Jacksonville, NC | Future Opportunity

$15 per hour

The Computer Warriors Inc

Job Description

Job Description

FUTURE OPPORTUNITY

Computer Warriors accepts applications throughout the year so we can connect with strong candidates before our next opening becomes available.

We may not be actively filling this position today. Applying allows our team to consider you when a Wilmington opportunity becomes available that matches your experience, availability, and career goals.

HELP CUSTOMERS FEEL CONFIDENT ABOUT TECHNOLOGY

If you enjoy talking to people, learning technology step by step, and helping customers make confident decisions, this role may be a great fit.

Computer Warriors operates electronic repair centers in Wilmington and Jacksonville. We help customers solve frustrating technology problems through repairs, practical solutions, and clear education.

As a Customer Service & Sales Associate, you will set the tone for the customer experience. You will ask the right questions, explain options clearly, and help customers make informed decisions about repairs, upgrades, protection plans, and replacement devices.

ABOUT THE POSITION

This is a hybrid customer service and sales position. We use an educational sales approach, which means your job is to recommend and guide rather than pressure.

Most days involve frequent phone calls, walk-in conversations, repair updates, and customer follow-ups. We are looking for someone who stays patient when customers are frustrated, communicates clearly, and can remain productive during busy and slower periods.

During slower periods, you will follow up with customers, improve your product knowledge, organize the store, and prepare for the next rush.

SCHEDULE

This is a full-time position averaging 40 hours per week. Regular hours are Monday through Friday from 9:00 AM to 6:00 PM, with occasional rotational Saturday shifts from 10:00 AM to 2:00 PM.

The typical Saturday rotation is two Saturdays on followed by four Saturdays off. When you work a Saturday, you will receive a half-day off during the week.

COMPENSATION

Base pay is $15 per hour plus performance bonuses.

Team members who consistently meet performance goals typically earn an additional $2 to $5 per hour, bringing typical total earnings to approximately $17 to $20 per hour.

The performance plan does not have a fixed earnings ceiling, so top performers may earn more.

BENEFITS

Eligible full-time team members receive:

  • 100% employer-paid dental insurance
  • 100% employer-paid vision insurance
  • Medical insurance with Computer Warriors covering 50% of the premium
  • 401(k) plan with employer match
  • Nine paid holidays annually
  • Ten vacation days per year, increasing to fifteen days after three years
  • Employee discounts
  • Company-sponsored training and certifications
  • Opportunities for advancement

Benefits are subject to eligibility requirements and company plan terms.

GROWTH OPPORTUNITIES

You will begin by learning our customer conversation flow, device check-in process, and service recommendations.

Over time, you will build confidence guiding customers through repairs, protection plans, upgrades, and replacement options.

You may also have opportunities to earn company-sponsored certifications such as CompTIA IT Fundamentals and CompTIA A+.

We generally require at least one year in this role before advancement. Future opportunities may include moving into a technician position, team leadership, store operations, administrative support, or small-business support.

Advancement depends on performance, demonstrated skills, business needs, and available openings.

WHO THRIVES HERE

  • You will likely do well in this position if you:
  • Enjoy talking with people throughout the day
  • Stay patient with customers who do not understand technology
  • Are comfortable handling frequent phone conversations
  • Are detail-oriented and willing to follow a documented process
  • Accept coaching and take ownership of what you do not know
  • Want to build a long-term career rather than find a temporary job

WHAT YOU WILL DO

Your primary responsibilities will include:

  • Answering inbound calls and helping walk-in customers determine the right next step
  • Asking thoughtful questions to understand what the customer actually needs
  • Explaining repair, upgrade, protection, and replacement options clearly without unnecessary technical jargon
  • Creating accurate service tickets, following the check-in process, collecting deposits when required, and
  • documenting promised follow-up
  • Following up with customers about repairs, quotes, upgrades, and replacement options
  • Helping upset customers feel heard and working toward a practical resolution
  • Maintaining a clean, organized, and welcoming store
  • Assisting with accessory and device inventory

REQUIREMENTS

  • High school diploma or GED
  • At least one year of customer service, retail, or sales experience
  • Comfortable communicating by telephone and face-to-face
  • Strong organization, attention to detail, and ability to remain productive without constant supervision
  • Willingness to follow established processes and accept coaching
  • Valid driver’s license and reliable transportation to our Wilmington location
  • Availability to work the required schedule, including rotational Saturdays
  • Ability to protect confidential customer and company information

APPLY FOR FUTURE CONSIDERATION

Applying does not guarantee an immediate interview or future employment. It allows our team to consider you when a suitable Jacksonville opportunity becomes available.

We value your time and will clearly communicate whether we are actively hiring or retaining your application for future consideration.

Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Customer Service & Sales Associate | Jacksonville, NC | Future Opportunity in Jacksonville, NC vacancy
  •  ...Sales Representative D.R. Horton, Inc...  ...financing and title services for homebuyers...  ...providing excellent customer service. The...  ...source new sales opportunities Creates and provides...  .../or Experience: Associate's Degree or 2...  ...Benefits Build YOUR future with D.R. Horton,... 
    Suggested
    Night shift

    D.R. Horton

    Jacksonville, NC
    1 day ago
  • $18 per hour

     ...Sales Representative Trainee Empire Distributors Inc, a leading...  ..., and the potential for growth opportunities. The sales territory for this role is Jacksonville, Topsail Beach, and surrounding...  ...call on regular and prospective customers to solicit orders, present items... 
    Suggested
    Traineeship
    Local area
    Immediate start

    Empire Distributors, Inc.

    Jacksonville, NC
    1 day ago
  • $30k - $250k

     ...Sales Consultant Are you looking for a career...  ...leader that drives the future of energy-efficient insulation...  ...Identify prospective customers and consistently...  ...recommending materials and services based on customers'...  .... QXO is an Equal Opportunity Employer. We value... 
    Suggested
    Local area
    Flexible hours
    Afternoon shift

    TruTeam

    Jacksonville, NC
    4 days ago
  •  ...Full-Time Team Member Opportunity Zales is now hiring...  ...team today to help our customers celebrate life and...  ...: As a part of our sales team you are responsible...  ...information regarding extended service plans and financing...  ...position ~ Training associate training system,... 
    Suggested
    Base plus commission
    Full time
    Part time
    Seasonal work
    Immediate start
    Flexible hours
    Night shift
    Weekend work

    Signet Jewelers

    Jacksonville, NC
    1 day ago
  •  ...Territory Sales Representative TOI TOI USA is looking for a...  ...business in the field, developing customer relationships, and growing an...  ...in person, identifying new opportunities, and representing TOI TOI USA...  ...account growth and customer service. Successful candidates will... 
    Suggested
    Temporary work
    For contractors
    Local area
    Remote work

    TOI TOI USA

    Jacksonville, NC
    2 days ago
  • $14 - $19.2 per hour

     ...constantly inspired by the future generation of...  ...Careers or Seasonal Sales Associate What will you do?...  ...authenticity, and a customer-first mindset to every...  ...delivering exceptional service. As part of a...  ...provide equal employment opportunity for all applicants and... 
    Hourly pay
    Part time
    Internship
    Seasonal work
    Local area

    VF Corporation

    Jacksonville, NC
    2 days ago
  • $9 per hour

     ...Sales Associate Hourly: $9.00 - $9.00 Job Title: Sales Associate Department: Operations FLSA Status: Non-Exempt Reports...  ...The Sales Associate is responsible for providing quality customer service and driving product sales. The Sales Associate is knowledgeable... 
    Hourly pay
    Part time

    Hibbett Sports

    Jacksonville, NC
    4 days ago
  • $14 - $19.2 per hour

     ...Seasonal Sales Associate Vans is the original brand rooted...  ...inspired by the future generation of positive...  ...authenticity, and a customer-first mindset to every...  ...delivering exceptional service. As part of a...  ...provide equal employment opportunity for all applicants and... 
    Hourly pay
    Part time
    Internship
    Seasonal work
    Local area

    VF Corporation

    Jacksonville, NC
    1 day ago
  •  ...Sales Associate - PT Hot Job Jacksonville, NC 28540 Overview Position Type Part Time...  ...every day by valuing the customer, caring for our 1000+ team...  ...related to customer service, cashiering, stocking shelves...  ...Advancement opportunities Leadership training... 
    Part time
    Flexible hours
    Shift work
    Afternoon shift

    Campbell Oil

    Jacksonville, NC
    22 hours ago
  • $12.75 - $13.25 per hour

     ...every day brings new opportunities for growth,...  ...highly satisfied customer experience proven...  ...merchandise for the sales floor following...  ...excellent customer service skills Able to...  ...include: Associate discount; EAP; smoking...  ...HomeGoods Store 1017 Jacksonville NC This position... 
    Hourly pay
    Temporary work
    Local area
    Home office
    Flexible hours

    TJX

    Jacksonville, NC
    9 hours ago
  •  ...Sales Associate - LCX PT Minuteman Food Mart Little...  ...Sales Associate Jacksonville, NC Join us as we grow...  ...day by valuing the customer, caring for our 1000...  ...Training Advancement opportunities Leadership...  ...order. # Customer Service: Greet customers enthusiastically... 
    Remote work
    Flexible hours
    Shift work
    Afternoon shift

    Minuteman Food Mart

    Jacksonville, NC
    3 days ago
  •  ...Part-Time Sales Associate Journeys is a teen retail leader...  ...! Rapid promotion opportunities for top performers -...  ...Provide a fun, full service experience to all customers Complete all required...  ...Journeys Shoe St 309 Jacksonville Mall Jacksonville, NC 28546 See all jobs at... 
    Part time
    Night shift
    Weekend work

    Journeys

    Jacksonville, NC
    4 days ago
  •  ...Sales Associate Location: Jacksonville, North Carolina Job Summary: The Sales Associate will be responsible for supporting the Store Leadership...  ...Sales Associate will model and maintain excellent customer service with effective communication, product knowledge, and... 
    Seasonal work
    Flexible hours
    Shift work
    Night shift
    Afternoon shift

    The Children's Place

    Jacksonville, NC
    1 day ago
  • $35k - $45k

     ...RecruiterAre you outgoing and customer-focused? Do you enjoy...  ...Farm insurance and financial service products.ResponsibilitiesEstablish...  .../sick days)Growth potential/Opportunity for advancement within my...  ...their dreams. We are located in Jacksonville, NC and help customers with... 
    Hourly pay
    For contractors

    Tina Glover - State Farm Agent

    Jacksonville, NC
    2 days ago
  •  ...Address: USA-NC-Jacksonville-2200 Gumbranch Road...  ...Today, our 82,000 associates serve more than 10 million customers a week across 10...  ...quality customer service within the Center...  ...manual, maximizing sales through excellent...  ...equal employment opportunities to all associates... 
    Local area

    Food Lion

    Jacksonville, NC
    2 days ago
  • $17 per hour

     ...Medical Assistant - $17/hourJacksonville, NC Ready to bring your energy to a team...  ...supportive team that has your back Real opportunities to grow your skills and your career A workplace...  ...- this one won't last long! Jacksonville, NC 2025 461 Western Boulevard... 

    Express Employment Professionals Defunct

    Jacksonville, NC
    1 day ago
  • 6149 - Jacksonville NC - 2900 New Bern Highway, Jacksonville...  ...this job As a Customer Specialist, you...  ...customer service by guiding customers...  ...of the way, from sale or facilitating...  ...more than 25,000 associates work together to...  ...CarMax is an equal opportunity employer, and all... 
    Full time
    Work at office

    CarMax

    Jacksonville, NC
    2 days ago
  •  ...Customer Service Consultant Jacksonville NC - Lejeune Caliber Collision has an immediate job opening for a Customer...  ...accruing day 1 Career growth opportunities we promote from within! A career for...  ...years of customer facing experience; sales experience a plus Must have a... 
    Weekly pay
    Immediate start

    Caliber

    Jacksonville, NC
    1 day ago
  • $14 per hour

     ...Customer Results Specialist Department: 5SN Jacksonville Employment Type: Full Time Location: NC-Jacksonville Reporting To: Store Manager Compensation...  ...at $14/hour with opportunities to grow based on performance...  ...commission on all personal sales Up to 65% off discount so... 
    Full time

    5 Star Nutrition

    Jacksonville, NC
    4 days ago
  • $13.5 - $16.88 per hour

     ...At this time, JCPenney does not anticipate closing this job opportunity. What you get: If eligible, we offer a competitive benefits...  ...paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney... 
    Hourly pay

    JCPenney

    Jacksonville, NC
    5 days ago
  •  ...Murphy Oil USA Cashier Jacksonville, North Carolina As one...  ...Murphy Career advancement opportunities – promotion from Cashier to...  ...USA by: Assisting customers Operating cash register...  ...you've worked as a retail sales associate, a gas station attendant or... 
    Daily paid
    Part time
    Local area
    Immediate start
    Shift work

    Murphy USA

    Jacksonville, NC
    9 hours ago
  •  ...Towneplace Suites Jacksonville, NC Cleanliness and Friendliness! The MCR standard is to...  ...Answer all incoming calls with friendly service using the approved greeting. 2. Spotless...  ...communication between co-workers and customers). Language + Reasoning Skills:... 
    Weekly pay
    Work at office
    Immediate start
    Shift work
    Night shift
    Afternoon shift

    MCR Hotels

    Jacksonville, NC
    2 days ago
  •  ...members to welcome and assist customers. Previous hardware experience...  ...! Ace Hardware is an Equal Opportunity Employer and a Drug-Free...  ...goes beyond hardware: build a future, a purpose, and a community with...  ...product Perkspot discounts on services and products Uniform... 
    Shift work

    Ace Hardware

    Jacksonville, NC
    1 day ago
  • $18 per hour

     ...friendly, efficient checkout service, while as a stocker, you'll help...  ...and delivering an excellent customer shopping experience.Position...  ...utilizes the point-of-sale (POS) system to accurately scan...  ...environment preferred.Equal Opportunity Employer This employer is required... 
    Part time
    Work experience placement

    Aldi Inc.

    Jacksonville, NC
    4 days ago
  •  ...Sales Representative We are a John Deere...  ...and residential customers in North Carolina...  ...We offer the opportunity for stable, rewarding...  ...join us in our Jacksonville store. Basic Functions...  ...and into the future. Prospects for...  ...the item and service provided by the dealership... 
    Seasonal work
    Local area
    Long distance
    Flexible hours

    Quality Equipment, LLC

    Jacksonville, NC
    3 days ago
  • $69k

     ...Remote Insurance Sales Representative | Flexible Schedule | Commission-Based...  ...performance and renewals Residual income opportunities through client renewals Unionized...  ...-building skills Sales or customer service experience is helpful but not required... 
    Remote work
    Work from home
    Flexible hours

    HMG Careers

    Jacksonville, NC
    2 days ago
  •  ...-Hendrick Toyota Jacksonville Full time R...  ..., while ensuring customer satisfaction....  ...Meets dealership sales goals. Greets...  ...School Diploma o Associate Degree o Bachelor...  ...and/or customer service experience desired...  ...upon areas of opportunity within ourselves... 
    Full time
    Contract work
    Work experience placement
    Work at office
    Local area
    Shift work
    Afternoon shift

    Hendrick Automotive Company

    Jacksonville, NC
    3 days ago
  • $68k

     ...Description Job Description Territory Sales Representative | Jacksonville, NC Protect 1 Family is expanding,...  ...with backgrounds in athletics, customer service, hospitality, management,...  ...average first-year income, with the opportunity to earn well above $100,000 based... 
    Full time
    Local area

    Protect 1 Family

    Jacksonville, NC
    26 days ago
  •  ...Retail Associate Primary Location: North Carolina-Onslow-Jacksonville-Jacksonville NC Work Locations: Jacksonville NC 1315 Western Blvd Jacksonville 28546 Job: Retail Associate Schedule: Regular Shift: Standard Employee Status: Entry Level Job Type:... 
    Part time
    Shift work

    Ross Stores

    Jacksonville, NC
    3 days ago
  •  ...-Hendrick Toyota Jacksonville Location: 3124...  ..., while ensuring customer satisfaction....  ...Meets dealership sales goals. Greets...  ...School Diploma o Associate Degree o Bachelor...  ...and/or customer service experience desired...  ...is an equal opportunity employer. Minorities... 
    Contract work
    Work experience placement
    Work at office
    Local area
    Shift work
    Afternoon shift

    Hendrick Automotive Group

    Jacksonville, NC
    3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service & Sales Associate | Jacksonville, NC | Future Opportunity. Be the first to apply!