Lead Customer Care Specialist

Central Animal Hospital, Inc has partnered with iHire to reach top talent for their opening below. Check it out and apply today! Job Opportunity: Client Care Specialist Overview: Be the welcoming face and voice of our practice! As a Client Care Specialist (CCS), you’ll handle client interactions, manage patient files, and maintain financial records. The Head CCS will also lead the CCS team and oversee front desk operations. Requirements: Education: High school diploma or equivalent; Microsoft Office proficiency Experience: 3+ years in customer service; office experience; animal-related industry and management experience preferred Personal: Flexible schedule; quick learner; basic computer skills; ability to lift 30lbs, calming Key Responsibilities: Client Interaction: Answer inquiries, schedule appointments, handle payments Hospitality: Bond with clients and their pets, maintain a positive environment Scheduling: Manage appointments, address gaps Computer Skills: Practice management software proficiency, accurate data entry Communication: Professional phone and email handling, positive coworker relationships Facility Maintenance: Keep front desk and waiting area clean Record Management: Maintain accurate files Supervision: Train new employees, manage inventory, attend meetings If you’re passionate about client care and thrive in a dynamic veterinary environment, apply today! Employment Type: Full Time Bonus/Commission: No Seniority level Mid-Senior level Employment type Full-time Job function Customer Service Industries Technology, Information and Internet #J-18808-Ljbffr