Specialties Patient Service Specialist Float

Job Description

Job Description

Join MyCHN as a Specialties Patient Services Specialist

At MyCHN (Community Health Network), we believe everyone deserves access to high-quality healthcare. As a nonprofit FQHC serving Greater Houston, we are dedicated to improving lives through compassionate, patient-centered care guided by our core values of empathy, transparency, quality, and value.

As a Specialties Patient Services Specialist (SPSS) , you will play a vital role in supporting our mission by delivering exceptional customer service while ensuring smooth front-office operations for our specialty care services.

Why You’ll Love Working Here

• Mission-driven, community-focused organization
• Supportive, team-based culture
• Opportunities for career growth and development
• The ability to make a meaningful impact in underserved communities

What You’ll Do & Bring

As a Specialties Patient Services Specialist, you will serve as a key point of contact for patients, families, and community partners—providing excellent service both in person and over the phone while supporting efficient clinic operations.

Key Responsibilities:

• Deliver high-quality customer service while maintaining patient confidentiality and HIPAA compliance
• Answer calls, document communications accurately, and route messages to the appropriate team members
• Schedule, reschedule, and confirm patient appointments across clinical providers and locations
• Review patient charts to ensure all required documentation (ID, consent, demographics) is complete and up to date
• Assist patients with registration, forms, and understanding visit requirements
• Address patient concerns professionally, resolving minor issues and escalating when needed
• Collect and discuss co-pays, co-insurance, and deductibles prior to visits
• Reconcile cash drawer and prepare payments for transfer to the accounting team
• Maintain proficiency in EHR systems to support accurate scheduling and patient communication

What You Bring:

• High school diploma or GED required
• Strong communication and customer service skills
• Ability to multitask and handle multiple priorities in a fast-paced environment
• Experience with office equipment and basic administrative tools
• Ability to work effectively with individuals from diverse socioeconomic backgrounds
• Professionalism in handling sensitive situations and patient concerns
• Team-oriented mindset with a commitment to quality patient care

Preferred:

• Bilingual in Spanish
• Experience in a medical or dental front office setting

Ready to Make a Difference?

Join a compassionate, fast-paced team where your work directly impacts the health and well-being of the community.

Apply today and grow your career with MyCHN.