Front Desk Agent

Hourly Rate: $34.18 Hourly Wage: $34.18 Job Status: Casual (0-19 / hours per week) Are you looking for a place where meaningful moments are made together? At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Where great benefits lead to a life fulfilled.

• Competitive Pay
• Travel discounts
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perks

• Free on-site employee parking
• Complimentary soft drinks, coffee and tea
• Company branded attire for outdoor associates
• Complimentary work shoes
• Quarterly team luncheon celebrations and awards
• Discounts to onsite food outlets
• Discounted theme park tickets and rental cars
• Community service opportunities
• Sustainability awards - Audubon Green Lodging

As a Guest Services Agent, a typical day will include: * Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities. * Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues. * Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.) * Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction. * Answers telephone calls and routes calls to the proper department as applicable. * May be asked to assist with bellman and runner duties depending on facility or location. Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Guest Services Agent at MVW:

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and

stooping, and be able to stand, sit, or walk for an extended period of time.

• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company

policy in accordance with applicable legal requirements. * Specific job duties may differ by property, size of team, or facility. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.