Business Analyst

Job Title : Senior Business Analyst - Agile Requirements & Process Modeling


Position Overview


Play a key role in improving public-facing IT services by translating business needs into clear requirements, actionable user stories, and practical process models. This position offers the opportunity to work closely with business stakeholders, IT teams, and senior management to shape project strategy, facilitate decision-making, and support technology enhancements for public use.


The successful candidate will serve as a liaison between IT and business stakeholders, helping define requirements, develop roadmaps, resolve competing priorities, and navigate organizational policies and practices. The role also contributes to broader business analysis activities and operational work requests across the supported organization.


What You'll Do / Key Responsibilities

• Serve as a liaison between IT teams and business stakeholders to support project needs and work requests.
• Facilitate stakeholder discussions and elicit, analyze, document, and model business processes and requirements.
• Support strategy development and requirements definition for planned enhancements and technology updates to public-facing applications.
• Develop and manage user stories for Agile development projects.
• Work directly with senior management to develop roadmaps, facilitate strategic discussions, build consensus, and resolve opposing positions.
• Help business stakeholders understand and navigate applicable IT policies, practices, constraints, and requirements.
• Promote excellent customer service and support organizational compliance with established IT policies and practices.
• Contribute to broader business analysis team activities and operational work requests.
• Adapt to changing assignments, priorities, and project direction while maintaining effective stakeholder relationships.

Required Qualifications

• Minimum of 7 years conducting business process review and requirements elicitation and documentation, including process modeling.
• Minimum of 5 years developing and/or managing user stories on Agile development projects.
• Minimum of 2 years working directly with senior management to facilitate discussions to determine strategy, develop roadmaps, and/or gain consensus to resolve opposing positions.
• Minimum of 2 years working on projects developing or implementing IT solutions for public use.

Preferred Qualifications

• Minimum of 2 years supporting the development of or compliance with statements of work and/or other work agreements or contracts.
• Minimum of 1 year working with programs governed by state and/or federal regulations.
• Bachelor's degree.

Additional Candidate Expectations

• Strong customer service and stakeholder relationship-building skills.
• Self-directed, well-organized, and confident facilitating discussions.
• Ability to quickly become productive on new assignments.
• Flexibility and adaptability when priorities or project direction change.
• Ability to help business stakeholders navigate IT policies and practices to support successful project delivery.

What Makes HTC A Great Place To Build Your Future


HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.


At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.


Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.


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