Senior Overnight Supervisor (Full Time)

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description


Position Summary


The Senior Overnight Supervisor is responsible for overseeing overnight operations across resort security, front office support, guest response, and emergency coordination. Reporting directly to the Resort Manager, this role serves as the primary overnight leadership presence on property, ensuring a safe, secure, and seamless luxury guest experience while supporting operational continuity across departments.


This position requires a proactive, solutions-oriented leader capable of responding calmly and professionally to guest needs, safety concerns, operational challenges, and emergency situations during overnight hours.


This is a full-time, on-site position scheduled for 40 hours per week.


Essential Responsibilities


Overnight Security & Safety Operations


Conduct routine patrols throughout the property to identify, address, and report safety or security concerns


Monitor guest and employee parking areas to maintain a safe and secure environment


Assist employees departing evening shifts and arriving for morning shifts within employee parking areas


Respond to overnight guest or colleague safety concerns with professionalism and urgency


Support Food & Beverage operations with guest-related safety concerns as needed


Maintain detailed awareness of overnight property activity and operational conditions


Serve as the primary overnight leader during fire alarms, emergencies, evacuations, or other critical incidents


Front Office & Night Audit Support


Provide emergency front desk coverage in the event of staffing shortages or call-outs


Process and complete the nightly audit within HMS


Prepare and organize daily operational reports utilizing HMS and Alice


Cover front desk meal breaks when only one Front Desk Agent is scheduled


Assist with overnight guest requests, arrivals, departures, and vehicle call-ups


Support guest recovery efforts and resolve escalated guest concerns during overnight operations


Deliver requested guest items including towels, toiletries, and additional amenities as needed


Engineering & Guest Response Support


Respond to basic overnight engineering-related guest concerns, including:


Fireplaces


Plumbing issues


Air conditioning and heating concerns


Coordinate with the Engineering team regarding urgent or unresolved maintenance matters


Deliver requested guest items including towels, toiletries, and additional amenities as needed


Maintain operational awareness of guestrooms and public spaces to ensure luxury presentation standards are upheld overnight


Qualifications & Experience


Minimum 3-5 years of hospitality experience required


Previous supervisory experience preferred


Prior experience within luxury hospitality environments strongly preferred


Experience in security, front office operations, and/or engineering support preferred


Familiarity with HMS, Alice, or similar hotel operating systems preferred


Ability to remain calm, professional, and solutions-oriented during emergencies and high-pressure situations


Strong communication, leadership, and guest service skills


Ability to work independently with minimal overnight supervision


Flexible schedule availability, including weekends and holidays


Position Requirements

Full-Time/Part-Time
Full-Time

Salary Range
$32/hour

Exempt/Non-Exempt
Non-Exempt


This position is currently accepting applications.