Patient Service Specialist - Urology Clinic

Job Summary Provides service to patients before, during, and after appointments with minimal guidance. Facilitates efficient workflow, supports appropriate use of technology, and engages in effective communication. Navigates complex patients to include scheduling with multiple services or coordination with outside facilities or providers. Key Responsibilities Proficiently performs all Associate Patient Service Specialist job responsibilities. Schedules appointments and procedures through clinical communication, work queues, and patient portal messages. Manages registration and patient work queues. Coordinates with patients and/or outside facilities to ensure all pre‑appointment orders and consults have been received and ready to view prior to patient visit. Communicates with patients through the patient portal using critical decision making to route appropriately. Technical Capabilities Customer Service (Intermediate): Continues to focus on the needs and requirements of customers, anticipating needs and remaining responsive. Patient Scheduling (Novice): Coordinates and schedules patient appointments, procedures, and other office visits using various computer systems. Patient Documentation (Novice): Receives and records patient information. Medical Terminology & Documentation (Novice): Comprehends medical terminology. Appointment & Procedural Scheduling (Fundamental Awareness): Coordinates and schedules diagnostic testing and procedures within various computer systems. Core Accountabilities Organizational Impact: Performs tasks that are typically routine but may impact team performance with occasional guidance. Problem Solving / Complexity of Work: Utilizes discretion and research to solve routine problems. Breadth of Knowledge: Applies knowledge of standards, established processes and procedures that apply to the job. Team Interaction: Provides guidance to entry‑level co‑workers. Core Capabilities Supporting Colleagues: Develops Self and Others – continuously improves own skills by identifying development opportunities. Builds and Maintains Relationships: Seeks to understand colleagues' priorities and working styles and develops relationships across areas. Communicates Effectively: Shares information openly and communicates in a clear and courteous manner. Delivering Excellent Services: Serves Others with Compassion – invests time to understand problems and needs of others to provide excellent service. Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: Performs Excellent Work – checks work quality before delivery and asks relevant questions to meet quality standards. Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively: Demonstrates Accountability – takes responsibility for completing assigned activities and thinks beyond standard approaches. Stewards Organizational Resources: Displays understanding of how personal actions impact departmental resources. Makes Data‑Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation: Generates New Ideas – willingly proposes or accepts ideas or initiatives that will impact day‑to‑day operations. Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures. Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work. Position Qualifications Relevant Work Experience: Minimum 1 year. Education: High School Diploma or GED. Certifications: None specified. Benefits The role offers a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance well‑being and professional growth. Equal Opportunity Employer Vanderbilt Health is an Equal Opportunity Employer. EOE/Vets/Disabled. #J-18808-Ljbffr Montgomery College