Call Center Representative | $18/Hour | Paid Training

Job Description

Job Description

Pre-Enrollment Specialist | $18+ | Paid Training

Novus Debt Resolutions
Lewisville, TX | Full-time | On-site only

Start at $18 Per Hour and Build Toward More

Novus Debt Resolutions is hiring dependable, coachable people who want more than another short-term call-center job.

You will start at $18 per hour and receive two to three weeks of paid, hands-on training. You will learn professional telephone, customer-service, qualification, and sales skills while working alongside an experienced team.

Previous call-center, sales, or debt-relief experience is not required. We are looking for people who will show up, work hard, accept coaching, and grow.

For strong performers, this position can become a pathway into higher-earning sales opportunities or future leadership positions.

Compensation and Benefits

• Training starts at $18 per hour
• Higher starting pay may be considered based on relevant experience, job-related bilingual proficiency, and business needs
• Performance and compensation review after approximately three months
• Health insurance following the applicable eligibility period
• Supportive, hands-on coaching
• Professional development and advanced training opportunities
• Team contests, recognition, and a fun office culture

 

Schedule and Location

This is a full-time, 40-hour-per-week position.

Available workweeks include:

• Monday through Friday
• Tuesday through Saturday

Your assigned schedule will be discussed during the hiring process.

This position is performed entirely at:

Novus Debt Resolutions
417 Oakbend Drive
Lewisville, TX 75067

Remote and hybrid work are not available.

What You Will Do

• Make outbound calls and answer inbound queue calls
• Speak with consumers interested in debt-relief options
• Ask approved intake and qualification questions
• Schedule debt-relief consultations
• Make warm transfers to enrollment specialists
• Follow up with missed appointments and incomplete applications
• Enter accurate information and notes into our CRM
• Use a computer, headset, CRM, and telephone system throughout the workday
• Follow approved scripts, processes, and compliance procedures
• Participate in coaching, call reviews, role-play, and ongoing training
• Treat every consumer with patience, dignity, and respect

You May Be a Strong Fit If You

• Show up consistently and on time
• Communicate clearly and professionally
• Are comfortable making and receiving calls throughout the day
• Enjoy listening to and helping people
• Accept coaching and apply what you learn
• Can follow a structured process and approved scripts
• Have basic computer skills
• Remain calm during challenging conversations
• Pay attention to details and document information accurately
• Bring a positive attitude to a team environment
• Want to build professional sales or leadership skills

Experience in customer service, restaurants, retail, hospitality, collections, reception, banking, scheduling, or another customer-facing position can provide an excellent foundation for this role.

Start Here and Build a Career

This position is designed to be an entry point into professional sales and leadership at Novus Debt Resolutions.

As you demonstrate dependable attendance, strong performance, compliance, coachability, and leadership potential, you may be considered for opportunities such as:

• Senior Pre-Enrollment Specialist
• Closer-in-Training
• Enrollment Closer
• Team Lead
• Sales Manager

Employees who advance into sales or management may have the opportunity to earn significantly more than the starting hourly rate.

Advancement and increased earnings are not guaranteed. They are based on performance, successful completion of training, available positions, and business needs.

About Novus Debt Resolutions

Novus Debt Resolutions helps consumers explore options for addressing financial hardship and unsecured debt. Our team strives to treat every consumer with compassion, honesty, and respect.

Learn more at .

Apply Today

If you are dependable, comfortable talking with people, and ready to learn, we would like to meet you.

Apply through ZipRecruiter. Selected applicants will be contacted by our hiring team.

Novus Debt Resolutions is an equal opportunity employer. Employment decisions are based on job-related qualifications and legitimate business needs. Reasonable accommodations are available during the application and interview process.

Company Description

Novus Debt Resolutions is a Texas-based leader in debt relief and financial services, helping individuals and families find real solutions to overcome unmanageable debt and achieve long-term financial freedom. Our experienced team works directly with creditors to negotiate settlements, reduce balances, and help clients rebuild their financial stability through honesty, compassion, and proven strategies.

At Novus, we believe in combining faith, integrity, and performance to deliver life-changing results. Our team environment encourages professional growth, personal accountability, and teamwork. Every employee receives comprehensive training, ongoing support, and the tools to succeed in both sales and customer service roles.

We offer competitive pay structures, advancement opportunities, and a culture focused on excellence, ethics, and purpose. If you’re motivated, results-driven, and want a career that makes a lasting impact, Novus Debt Resolutions is the place to build your future.

Join our team in Lewisville, TX and start a rewarding career in debt relief, financial consulting, or client services - where your work truly changes lives.

Company Description

Novus Debt Resolutions is a Texas-based leader in debt relief and financial services, helping individuals and families find real solutions to overcome unmanageable debt and achieve long-term financial freedom. Our experienced team works directly with creditors to negotiate settlements, reduce balances, and help clients rebuild their financial stability through honesty, compassion, and proven strategies.\r\n\r\nAt Novus, we believe in combining faith, integrity, and performance to deliver life-changing results. Our team environment encourages professional growth, personal accountability, and teamwork. Every employee receives comprehensive training, ongoing support, and the tools to succeed in both sales and customer service roles.\r\n\r\nWe offer competitive pay structures, advancement opportunities, and a culture focused on excellence, ethics, and purpose. If you’re motivated, results-driven, and want a career that makes a lasting impact, Novus Debt Resolutions is the place to build your future.\r\n\r\nJoin our team in Lewisville, TX and start a rewarding career in debt relief, financial consulting, or client services - where your work truly changes lives.