Auto Collections Representative

Auto Collections RepresentativeKickstart Your Career in Collections with MEI GroupAre you driven, detail-oriented, and ready to thrive in a fast-paced environment? If you're someone who enjoys connecting with people, solving problems, and making an impact, this is the opportunity for you.At MEI Group, we don't just offer jobs, we build careers. With over 30 years of success in the automotive and finance industries, we're on a mission to make vehicle ownership easier and more rewarding for our customers. Join a team that is focused on innovation, collaboration, and helping people get back on track.What You'll GetCompetitive compensation with bonus earning potentialWeekly performance-based cash bonusesMedical, Dental, Vision, and Life InsuranceShort- and Long-Term Disability401(k) with company matchPaid Time Off and HolidaysOnsite gym access at our Arlington corporate officeCareer growth opportunities with a promote-from-within culturePosition SummaryThe Collections Representative is responsible for managing customer accounts throughout various stages of delinquency. This role focuses on contacting customers, negotiating payment arrangements, resolving account issues, and maintaining positive customer relationships while meeting departmental performance goals. The ideal candidate possesses strong communication, negotiation, and problem-solving skills and is committed to delivering excellent customer service while adhering to all applicable collection laws and regulations. Collections Representative may be assigned to early-stage (front-end) or late-stage (back-end) delinquency portfolios based on business needs, experience level, and departmental requirements.Essential Duties and ResponsibilitiesContact customers regarding delinquent accounts through outbound and inbound communications.Manage accounts across various stages of delinquency, including early-stage and late-stage collections.Negotiate payment arrangements and assist customers in identifying appropriate solutions based on their financial circumstances.Build and maintain positive customer relationships while effectively resolving account concerns.Monitor account activity and follow up on commitments to ensure timely resolution.Meet or exceed daily, weekly, and monthly collection and performance goals.Accurately document customer interactions, payment arrangements, and account updates within company systems.Maintain current customer contact information and account records.Investigate and resolve customer questions, disputes, and payment issues.Ensure compliance with company policies, the Fair Debt Collection Practices Act (FDCPA), and all applicable state and federal regulations.Collaborate with team members and management to achieve departmental objectives.Perform additional duties as assigned.QualificationsMinimum of one (1) year of collections experience required.Automotive collections experience preferred.High School Diploma or equivalent required.Strong verbal and written communication skills.Effective negotiation and conflict-resolution abilities.Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.Strong organizational skills with attention to detail and accuracy.Ability to prioritize tasks and manage time effectively in a fast-paced environment.Working knowledge of FDCPA and collection best practices preferred.Ability to work independently and as part of a team.RequirementsAbility to work every other Saturday.Must be authorized to work in the United States.Must successfully pass a background check.Why MEI GroupWe're not your average auto finance company. At MEI, we lead with transparency, integrity, and respect for both our customers and our team members. When you join us, you're stepping into a role where your voice matters, your goals are supported, and your work makes a real difference.We're big enough to offer exceptional benefits and opportunities, yet small enough to know your name.Apply today and take the next step toward a career that grows with you.