Service Coordinator

Service Coordinator

Addison Group is partnering with a well-established organization in the mechanical and facilities services industry that is seeking a Service Coordinator to join their growing team. This is a contract-to-hire opportunity with long-term potential, offering a collaborative environment and consistent daytime schedule.

Our client is looking for a detail-oriented and customer-focused Service Coordinator to support daily field service operations. This individual will serve as a key liaison between customers, technicians, vendors, and internal teams to help ensure service requests are completed efficiently and on schedule. The ideal candidate thrives in a fast-paced environment, can manage multiple priorities, and enjoys keeping operations organized and running smoothly.

Key Responsibilities:

• Coordinate incoming service requests and generate work orders
• Schedule service calls and communicate technician arrival times to customers
• Maintain communication with field technicians regarding job progress and updates
• Assist with job scheduling, approved project bookings, and service-related administrative tasks
• Order and track parts while providing customers with delivery and scheduling updates
• Support permitting, inspections, startup coordination, and job costing activities
• Prepare proposals and obtain pricing information from vendors as needed
• Process service billing, quoted work, and project invoices
• Follow up on outstanding invoices and assist with payment processing
• Handle warranty return documentation and ensure proper credit tracking
• Provide additional support to service managers and internal operations teams as needed

Qualifications:

• Minimum of 2 years of experience in dispatching, service coordination, or a related support role
• Strong organizational and multitasking skills with the ability to manage shifting priorities
• Experience working with scheduling systems, CRM platforms, or service management software
• Proficiency in Microsoft Office, including Outlook, Excel, and Word
• Strong communication skills and a customer-service mindset

Additional Details:

• Schedule: Monday-Friday, 7:00 AM - 4:00 PM
• Work Environment: Fully onsite in Aurora, CO
• Employment Type: Contract-to-hire

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.