Branch Customer Service Manager - AAA Progress Avenue Location

Lead, Inspire & Make an Impact with AAA Central Penn

Join AAA Central Penn as a Branch Customer Service Manager at our Progress Avenue branch and lead a team dedicated to delivering exceptional service and driving meaningful business results. In this role, you'll inspire employees, manage daily operations, and ensure every customer receives remarkable personal experience.

What You'll Do

• Lead, coach, and motivate team members while modeling AAA Central Penn's Core Values.
• Set expectations, communicate effectively, and hold employees accountable to goals.
• Foster engagement through recognition, support, and mentorship.
• Ensure outstanding customer service and remove barriers to a positive experience.
• Drive branch profitability through innovative sales strategies and consistent goal tracking.
• Manage staffing, inventory, cash balancing, reporting, and facility maintenance.
• Maintain required clearance for title/PennDOT work.

What You Bring

• Associate degree or 710 years of related experience.
• Leadership skills with the ability to guide teams and manage branch operations.
• Strong customer service, communication, and decision-making abilities.
• Organized, adaptable, detail-oriented, and supportive of company initiatives.
• Proficiency in Word, Excel, Outlook, Internet applications, and Campana.
• Ability to interpret business information and apply basic math concepts.
• Travel, Notary, PennDOT, or Messwin experience is a plus.

Why AAA Central Penn?

Joining our team means becoming part of an organization dedicated to service, trust, and community impact. You'll have the opportunity to grow professionally, lead a dynamic team, and make a difference for thousands of members who rely on us.

AAA Central Penn is proud to be an Equal Opportunity Employer (EOE/M/F/D/V)