Operations Director

Operations Director

Join our award-winning team and help shape the future of cloud hosting! Location: Manassas, VA Type: Full-Time Hybrid Work Model: We offer a hybrid work schedule consisting of three days in the office and two days remote. Continued hybrid flexibility is dependent upon performance and business needs. This role will primarily work from our data center office space and our headquarters office, both conveniently located in Manassas and approximately 10 minutes apart. Travel: Please note that approximately 20–30% travel may be required for visits to our data centers across the country and to support data center migration projects as needed.

Introduction As the Operations Director at Leaseweb USA, you will oversee nationwide operations across our U.S. data center footprint, supporting infrastructure, network operations, customer support, logistics, service delivery, and advanced services teams. This is a key leadership role responsible for translating company strategy into operational execution while ensuring reliability, scalability, efficiency, and strong customer satisfaction. As a member of the U.S. leadership team, you will partner closely with global colleagues in Amsterdam and collaborate cross-functionally with Sales, Finance, Sys Admin, and Product teams to support continued growth across the organization.

Why Leaseweb? We offer the best of both worlds, a flexible hybrid model between home and office! Together, we've built a supportive, family-like atmosphere where everyone feels at home away from home. Here's what you can expect:

• Competitive salary + annual bonus
• Monthly team building events to keep the energy high and collaboration strong
• The opportunity to develop yourself and grow your career
• Free Medical, Dental, Vision, Short-Term Disability, Long-Term Disability, and Life Insurance
• Generous time-off policy to support work-life balance
• Flexible Spending Account for Dependent Care and Medical expenses
• 100% match on 401k contributions
• A great working environment in a dynamic, international, and fast-growing company

What You'll Do

• Lead nationwide operations across Leaseweb USA's data center footprint
• Manage and develop Data Center Operations, Network Operations, Customer Support, Logistics & Service Delivery, and Advanced Services teams
• Translate company strategy into clear operational objectives and execution plans
• Ensure high availability and performance of infrastructure supporting internal and external customers
• Drive continuous improvement across operational processes, scalability, and service quality
• Monitor and improve customer satisfaction metrics, including Net Promoter Score (NPS)
• Partner with global stakeholders to align U.S. operational priorities with company-wide initiatives
• Manage supplier relationships, vendor contracts, and service delivery expectations
• Support hiring, coaching, performance management, and employee engagement across operations teams
• Lead coordination and response for major infrastructure or service-impacting incidents
• Support budgeting, forecasting, and resource planning for the Operations organization
• Collaborate across departments to ensure operational readiness for new products, services, and growth initiatives

What You Bring:

• 10+ years of experience in operations leadership within data center, hosting, infrastructure, or technology environments
• Proven experience leading distributed technical teams across multiple locations
• Strong understanding of data center infrastructure, network operations, customer support environments, and service delivery models
• Demonstrated ability to translate strategy into measurable operational execution
• Experience managing vendors, suppliers, and operational service contracts
• Strong analytical, strategic planning, and decision-making skills
• Excellent communication and stakeholder management skills across technical and business teams
• Bachelor's degree in business administration, Operations Management, or related field (MBA preferred)

Who You Are

• A strategic leader who can balance long-term vision with hands-on execution
• A collaborative partner who works effectively across departments and global teams
• A people-focused manager who develops strong, accountable teams
• Comfortably operating in a fast-paced, international, and technical environment
• Motivated by improving customer experience and operational excellence

About Leaseweb Leaseweb is one of the world's leading hosting brands, delivering private cloud, dedicated servers, colocation, CDN, and cybersecurity services. With 25+ data centers worldwide, 10+ Tbps bandwidth capacity, and 99.999% uptime, we're the backbone of the internet—and we're just getting started.