Technical Writer

Work Schedule: Hybrid - onsite Tuesday-Thursday

Overview

We are seeking a Technical Writer to develop clear, accurate, and safety-focused training materials and work instructions for Pilot Plant equipment in a manufacturing environment. This role works closely with Operations, Maintenance, Engineering, Quality, R&D, and Environmental Health & Safety teams to document equipment operation, setup, cleaning, troubleshooting, and maintenance-related processes.

The ideal candidate combines strong technical writing skills with mechanical aptitude, hands-on curiosity, and experience creating training content in food manufacturing or another regulated manufacturing environment.

Duties

• Develop equipment training materials, standard operating procedures, work instructions, step-up cards, and one-point lessons.
• Observe equipment and processes on the production floor, working with subject matter experts (SMEs) to document procedures accurately and identify gaps.
• Capture photographs and videos of equipment operation, breakdown, reassembly, and other processes to support training development.
• Create and maintain digital learning content using available documentation, multimedia, and learning management tools.
• Collaborate with Operations, Maintenance, Quality, Engineering, and Safety teams to incorporate applicable safety, quality, and compliance requirements.
• Review and validate documentation with SMEs to ensure accuracy, consistency, and ease of use for operators.
• Support Job Safety Analysis documentation and evaluate operator competency and training retention as needed.
• Manage competing priorities and training development milestones while adapting to changing operational needs.

Required Skills

• At least three consecutive years of experience in a food manufacturing environment, preferably at the same facility.
• Demonstrated experience developing technical documentation, work instructions, or training materials.
• Strong proficiency in Microsoft Word, Excel, PowerPoint, and other Microsoft Office applications, including document and spreadsheet formatting.
• Mechanical aptitude and the ability to learn equipment functions, operating procedures, and manufacturing processes.
• Experience gathering technical information from subject matter experts and translating complex processes into clear, practical instructions.
• Strong attention to detail and the ability to validate documentation for accuracy, safety, and usability.
• Ability to work in both an office setting and a production environment, including wearing required personal protective equipment (PPE) and observing equipment during operation and disassembly.
• Ability to use an iPad to capture and document equipment and processes.

Preferred Skills

• Experience in consumer packaged goods (CPG), R&D pilot plants, or other regulated manufacturing environments.
• Hands-on experience with equipment operation, troubleshooting, setup, sanitation, changeovers, or maintenance procedures.
• Familiarity with Adobe Creative Cloud, Snagit, Microsoft Copilot, and learning management systems (LMS).
• Experience capturing and editing photographs and videos for technical training or instructional content.
• Knowledge of Job Safety Analysis (JSA), quality standards, and manufacturing safety procedures.
• Experience evaluating operator competency, supporting refresher training, or standardizing training materials across equipment and processes.