Director of Demand + Supply Operations

Company Description (MALIN+GOETZ) is a founder‑based gender‑neutral beauty and lifestyle business based in New York City. We operate flagship apothecaries in NYC, California and Hong Kong: along with an expanding presence online through The brand is distributed internationally through high‑end accounts including Nordstrom, Selfridges, Space NK, and Liberty as well as amenity partners that include 5* hotels, spas, and concept gyms. Position Summary The Director of Demand + Supply Operations is responsible for leading the global demand planning, supply planning, inventory management, and operations planning functions to support company growth. This role oversees the end‑to‑end planning process to ensure product availability, optimized inventory levels, operational efficiency, and alignment with sales, marketing, supply chain, and finance strategies. The leader will scale planning processes, enhance forecast accuracy, drive cross‑functional collaboration with sales and product development, and guide a high‑performing team. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Leadership + Strategy Lead, coach, and develop the global Operations team building a high‑performance culture. Serve as the primary strategic partner for Sales, Finance, and Marketing to ensure alignment between business objectives and operational planning. Develop and refine long‑range demand and supply strategies that support profitable growth. Build and embed scalable planning frameworks and process rhythms across the organization. Demand Planning Improve forecast accuracy/bias through analytics, retailer insights, and links to integrated marketing planning. Lead the forecast review process, ensuring data‑driven decision‑making with key stakeholders. Monitor sales trends and ensure appropriate corrective actions are taken to mitigate risk. Supply Planning + Inventory Management Build and maintain strong relationships with key vendors, working collaboratively to optimize timelines and shared efficiencies. Oversee management of production timelines and supplier performance. Define optimal inventory levels and ensure alignment between supply and demand. Support new product introductions by aligning supply timelines and forecasts with launch plans. Oversee lifecycle management for seasonal, discontinued, and promotional products. Operational Excellence Design and maintain standard operating procedures (SOPs). Lead continuous improvement initiatives to enhance efficiency, accuracy, and collaboration. Develop routine and ad‑hoc reporting for senior leadership to support data‑driven decisions. Ensure compliance with company policies, reporting standards, and operational controls. Team Development + Management In conjunction with Human Resources, oversee recruitment, onboarding, performance evaluations, and career development for direct reports. Maintain training programs and materials to support team capability‑building. Foster a collaborative, inclusive environment aligned with M+G values. Competencies Achievement Focus – Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals. Business Acumen – Aligns work with strategic goals. Conducts cost‑benefit analyses. Demonstrates knowledge of market and competition. Displays orientation to profitability. Understands business implications of decisions. Business Ethics – Inspires the trust of others. Keeps commitments. Treats people with respect. Upholds organizational values. Works with integrity and ethically. Managing Customer Focus – Develops new approaches to meeting customer needs. Establishes customer service standards. Monitors customer satisfaction. Promotes customer focus. Provides training in customer service delivery. Strategic Thinking – Adapts strategy to changing conditions. Analyzes market and competition. Develops strategies to achieve organizational goals. Identifies external threats and opportunities. Understands organization’s strengths & weaknesses. Visionary Leadership – Acts in accordance with vision. Communicates vision and gains commitment. Creates a clear, compelling vision. Displays passion and optimism. Mobilizes others to fulfill the vision. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience Bachelor’s degree required; advanced degree or relevant certification (APICS, IBF, Supply Chain, Operations, or Analytics) preferred. 5+ years of progressive experience in demand/supply planning, operations management including distribution; experience in beauty/CPG strongly preferred. Demonstrated success leading teams and scaling processes in a high‑growth environment. Strong analytical skills, with proficiency in Excel, forecasting tools, ERP systems, and reporting platforms. Excellent communication skills with the ability to influence and partner cross‑functionally. Computer Skills Google Suite, MS Office, MS Business Central or similar ERP systems (NetSuite, etc.). Benefits The estimated salary range for this position is $140,000‑160,000. The New York corporate office is hybrid (3 days in‑office, 2 days work from home). Dog‑friendly office environment. Full‑time employees are eligible for medical, dental, and vision insurance, employer paid life insurance, 401(k) plan, pre‑tax commuter benefits, quarterly gratis, employee discount, long‑term and short‑term disability leave, and much more. Time off includes paid company holidays, paid vacation/personal/sick/birthday hours, Summer Fridays, and volunteer time. Supervisory Responsibilities Manages subordinate supervisors who supervise other employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Language Ability Read, analyze and interpret business, professional, technical or governmental documents. Write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from managers, customers and the public. Reasoning Ability Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel and talk or hear. Specific vision abilities required by this job include close vision. (MALIN+GOETZ) is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status. #J-18808-Ljbffr (MALIN+GOETZ)