Commercial Escrow Disbursement Specialist - Hybrid or Remote USA

Who We Are Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit What We Do Enable your attention to detail and operational expertise to support the successful completion of complex commercial real estate transactions. If you thrive in a fast-paced, high-volume environment where accuracy, multitasking, and collaboration are essential, this is an opportunity to bring your skills to a trusted leader in the real estate services industry.
First American is seeking an Escrow Disbursement Coordinator to support the New York National Commercial Services team. Although this position can be remote, the role supports a high-volume commercial operation handling transactions across the country. Success in this role requires the ability to manage multiple priorities simultaneously while maintaining accuracy, responsiveness, and compliance with established procedures.
In this role, you will review and prepare closing files for disbursement, confirm file balances, and execute wires and checks in accordance with established instructions and SOP guidelines. Responsibilities include verbally verifying wire instructions, preparing and balancing settlement statements that accurately reflect transaction debits and credits, distributing final closing packages, and partnering closely with escrow officers, lenders, buyers, and internal teams to resolve discrepancies and finalize transactions efficiently. This position plays a critical role in delivering a seamless, compliant, and client-focused closing experience.

How You'll Contribute:

• Review, balance, and disburse escrow files, including preparing and issuing wires and checks in accordance with closing instructions and company procedures
• Verbally verify wire instructions and ensure compliance with operational and fraud prevention protocols
• Prepare and balance settlement statements/HUDs that accurately reflect all transaction debits, credits, fees, and disbursements
• Manage a high volume of email communication with internal teams, lenders, clients, and third parties while maintaining responsiveness and accuracy
• Prepare and distribute final closing documents, settlement statements, and related correspondence to appropriate parties
• Partner with lenders, buyers, escrow officers, and internal stakeholders to reconcile discrepancies and ensure timely file completion
• Follow established SOPs while simultaneously managing multiple transactions and competing priorities in a deadline-driven environment
• Support daily financial activities including deposits, billing, wire reconciliation, and accounting-related reporting
• Deliver responsive customer service and operational support while helping resolve transaction issues efficiently and professionally

What You'll Bring:

• High School diploma or equivalent
• 1+ years of banking, escrow, title, settlement, or real estate transaction experience strongly preferred
• Ability to thrive in a fast-paced, high-volume environment with strong multitasking and organizational skills
• Experience following detailed SOPs and operational procedures while managing multiple transactions simultaneously
• Working knowledge of escrow processes, settlement statements (HUDs/CDs), wire processing, and basic accounting principles
• Strong attention to detail with the ability to identify discrepancies and resolve issues accurately and efficiently
• Experience handling high-volume email communication and coordinating with multiple parties throughout the transaction process
• Intermediate proficiency with Microsoft Office and escrow-related systems with strong data entry accuracy
• Ability to interpret instructions, analyze financial information, and adapt to changing priorities in dynamic situations
• Effective communication and customer service skills with a collaborative, team-oriented mindset

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. ** First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. What We Offer By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.