Client Service Representative

• Location 3025 Dundee Road,Winter Haven, FL, 33884,United States
• Base Pay $16.00 - $20.00 / Hour
• Employee Type FT Non-Exempt
• Required Degree High school
• Manage Others No

Contact information

• Phone View phone number on click.appcast.io

Description

Deliver Exceptional Experiences for People and PETS!

Veterinary Healthcare Associates (VHA) is seeking a compassionate, service-driven Client Service Representative to join our overnight team. As the first and last impression of our hospital, you play a critical role in creating exceptional experiences for clients, supporting patient care, and helping families navigate every stage of their pet's healthcare journey.

Unlike traditional veterinary hospitals, VHA brings General Practice, Emergency, and Specialty Services together on one campus, creating a dynamic environment where exceptional communication, compassion, and teamwork are essential.

This role is ideal for someone who thrives in a fast-paced environment, enjoys building meaningful relationships, embraces technology, and is passionate about helping people, pets, and the planet become healthy, happy, and healed.

Responsibilities

Deliver exceptional client service in person, over the phone, and through digital communication channels

Schedule appointments and coordinate patient visits across multiple hospital services

Accurately process payments, treatment plans, and client documentation

Support clients through routine visits, specialty consultations, and emergency situations with empathy and professionalism

Maintain accurate patient and client records

Utilize hospital software, communication platforms, and technology tools to support efficiency and client experience

Collaborate with veterinarians, technicians, and hospital teams to ensure seamless patient care

Resolve client concerns professionally and elevate issues when appropriate

Maintain a welcoming, organized, and client-focused reception environment

Requirements

Ideal Candidate Profile

Must-Haves

• Strong interpersonal and communication skills
• Genuine compassion for animals and the people who love them
• Ability to multitask effectively in a fast-paced environment
• Attention to detail in scheduling, billing, and documentation
• Comfort and proficiency using modern technology platforms, including hospital software systems, communication tools, and emerging AI-assisted tools to improve efficiency and client communication
• Emotional resilience during emergency situations or difficult client interactions
• Ability to stand for extended periods and lift up to 50 pounds when needed

Nice-to-Haves

Veterinary hospital or medical front desk experience

Familiarity with PetDesk or veterinary hospital software

Basic understanding of veterinary terminology and procedures

Why Join VHA?

Purpose-Driven Work

Be part of a mission that improves the lives of pets and the people who love them.

Work in a supportive environment where compassion, teamwork, and professional respect are foundational.

Professional Growth

Access training opportunities and career development within a growing veterinary hospital.

Benefit from wellness initiatives, supportive leadership, and an inclusive culture.

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