Mail & Receiving Services Operator I - Mail & Receiving Services

Mailroom Operations

Responsible for obtaining, processing, sorting, and distributing mail and/or packages to the campus as well as providing customer service. Primary focus may be in a mail room, on a shipping/receiving dock, or on operating a meter.

Primary Duties & Responsibilities:

• Deliver mail and packages to departmental offices on the Danforth campus as assigned on a regular schedule. Rotate to a different route as assigned to remain familiar with all routes. Provide a high degree of customer services to faculty, staff, and students with accuracy and timeliness. Deliveries are time sensitive including delivery of research matters/specimens, supplies, equipment, payroll, accounts payable checks, and packages that requires obtaining the appropriate signatures. Collect out-going mail from departments and offices for further distribution. This service includes the collection of mail and packages from departments that need to be metered and mail with postage affixed. During staff absences, cover additional mail stops to fulfill the entire route sequence every day.
• Sort and prepare incoming mail and packages received Federal Express, UPS, US Postal Service, DHL, and dozens of other WUSM carriers. Prepare inter-campus mail from School of Medicine, Danforth, West Campus, and North Campus departments. Organize and load mail and packages into mailing tubs and prepare for final loading into mail carts and/or campus vehicle based on assigned route.
• Rotate to other areas of the mail services operation as needed including Danforth, West Campus, and North Campus. In addition, provide support in the student mail operations during peak periods including scanning packages and distribution to students requiring a high degree of customer service. Assist with logging international mail in excel report for the purpose of tracking weight and accounts to be charged by department.
• Check before each delivery for accountable mail and packages with a tracking barcode. Obtain signatures on Personal Digital Assistant (PDA) during delivery route for accountable/trackable mail and packages. Ensure proper PDA syncing upon return to the office. Process signatures in University tracking system and file reports appropriately by date. Rotate scanning of packages and sorting of mail with other runners/carriers to remain well trained in each function.
• Organize mail and packages that needs to be metered for delivery to meter operation. Assist with sorting and metering process as needed. Collect meter mail, add postage strips, help seal, and other tasks as needed. Assist with folding and inserting mail service jobs by machine or by hand as directed.
• Record mail and package volume every day including inbound USPS mail, packages from all WU carriers/service providers, and campus mail. Utilize computer to assist with looking up staff names in the WashU directory for mail without proper box numbers. Other duties as necessary.

Working Conditions:

• High noise environment.
• Exposure to moving machinery.
• Dust, dirt, grease or other disagreeable elements.
• Ability to travel to various on- and off-campus locations.

Physical Effort:

• Ability to lift and handle up to 70 lbs.
• Ability to stand and or bend for prolonged periods of time.
• Ability to walk from building to building along mail route, up and down stairs, inside and outside of buildings, in all types of weather, including heavy rain and snow, frequently loading, unloading, and carrying heavy loads of mail.

Equipment:

• Operate motor vehicle.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications:

Education: High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications /Professional Licenses: No specific certification/professional license is required for this position.

Work Experience: Mail, Shipping Or Receiving Center, Customer Service, University Operations Or Similar Role (1 Year)

Skills: Not Applicable

Driver's License: A Class E (MO) or Class D (IL) license and a good driving record are required for this position.

More About This Job:

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications:

Education: No additional education unless stated elsewhere in the job posting.

Certifications /Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience: Mail Service Operations, Shipping, And Receiving (2 Years)

Skills: Computer Literacy, Customer Service, Efficiency Optimization, Logistics Support, Microsoft Word, Oral Communications, Process Improvements, Shipping Software, Social Interaction, Written Communication

Grade: G04-H

Salary Range: $16.40 - $22.12 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Benefits Statement:

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit:

EEO Statement:

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Washington University in St. Louis