Manager, Field Service

Field Services Manager

Location: Overland Park, Kansas (KS), US

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. As part of HVAC Cooling, SPX Cooling Technologies is a leader in high quality industrial HVAC equipment used to cool large facilities like hospitals, data centers, and power plants.

Job Summary

The primary purpose of the Manager, Field Services, is to build and lead SPX Cooling's global Data Center Field Services organization, ensuring world-class installation, commissioning, warranty, lifecycle service, and aftermarket support for hyperscale and mission-critical customers. This role establishes the operational strategy, technical capabilities, service partner network, and field execution processes necessary to support the rapid growth of the data center business while delivering exceptional customer experience. The incumbent partners closely with Sales, Engineering, Product Management, Quality, Operations, and Supply Chain to ensure successful project execution from installation through warranty support. This role develops scalable field service capabilities, standardizes processes, drives continuous improvement, and ensures field operations consistently meet customer, quality, safety, and financial objectives. Success requires strong operational leadership, technical expertise, customer focus, and the ability to build high-performing teams that support a rapidly growing global business.

Job Responsibilities

While each day brings new opportunities at SPX, your core responsibilities will be:

• Build and lead a scalable Field Services organization supporting installation, commissioning, warranty, and lifecycle service activities.
• Develop workforce planning, staffing strategies, and service partner capabilities to support global business growth.
• Establish standardized installation, commissioning, warranty, and field service processes that deliver consistent, high-quality execution.
• Ensure field operations comply with customer, safety, regulatory, and quality requirements.
• Lead warranty response activities and coordinate cross-functional resolution of complex technical issues.
• Partner with Engineering and Quality to identify root causes and implement corrective and preventive actions.
• Develop technician training, certification, and third-party service partner qualification programs.
• Establish field service KPIs and performance reporting to improve productivity, responsiveness, quality, and customer satisfaction.
• Build strong relationships with customers, contractors, commissioning agents, and internal stakeholders during critical project deployments.
• Collaborate with Commercial, Product Management, Engineering, Manufacturing, and Operations to continuously improve field execution and customer experience.
• Support the expansion of preventative maintenance, lifecycle service offerings, and aftermarket growth initiatives.
• Lead continuous improvement initiatives that enhance operational effectiveness while reducing cost and improving customer outcomes.

Required/Ideal Experience, Skills, Education

We are looking for someone who has:

• Successful execution of installation, commissioning, and warranty activities.
• Customer satisfaction and field service responsiveness.
• First-time quality and reduction of warranty-related issues.
• Technician productivity and utilization.
• Development of scalable field service capabilities.
• Service partner performance and certification.
• Continuous improvement and operational efficiency.
• Customer Focus, Strategic Leadership, Building Effective Teams, Coaching and Developing Others, Driving Results, Planning and Organizing, Cross-Functional Collaboration, Continuous Improvement, Building Trust, Change Leadership, Communication, Problem Solving.
• Bachelor's degree in Engineering, Operations, Construction Management, Business, or related field, or equivalent experience.
• Seven or more years of progressive leadership experience in field service, commissioning, industrial equipment, construction, manufacturing, or mission-critical operations.
• Demonstrated success leading field service organizations and third-party service providers.
• Experience developing scalable operational processes and service delivery models.
• Experience supporting data centers, mission-critical infrastructure, HVAC, cooling systems, industrial equipment, or similar technical products preferred.
• Experience supporting hyperscale customers or large capital equipment deployments preferred.
• Proficiency in Microsoft Office.
• Strong leadership, communication, and organizational skills.
• Excellent problem-solving and decision-making abilities.
• Ability to influence and collaborate across multiple functions.
• Lean, Six Sigma, or continuous improvement experience preferred.
• Knowledge of commissioning, reliability engineering, warranty operations, or aftermarket service strategies preferred.
• Ability to travel approximately 3050%, including customer sites.
• Occasionally lifting up to 50 pounds.
• Bending/stooping about five percent of the time.
• Keyboarding/typing.
• Ability to effectively read from a computer screen and/or a paper copy.
• Ability to handle a large volume of work and perform multiple tasks in a fast paced environment.
• Ability to effectively verbally communicate.
• Office environment with varying degrees of noise levels.
• May work outside and may be exposed to bad weather, heat, and/or excessive noise.

Our Culture

Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.

SPX Total Rewards

At SPX, what's in it for our employees transcends market-competitive compensation and benefits. Our Total Rewards program also includes opportunities for employees' personal development, career growth, and recognition. These programs focus on alignment and assessment of organizational, team, and individual efforts toward achieving business results. Our development and career growth programs empower our employees to enhance their skills, develop new competencies, and pursue career goals. SPX benefits package provides choices designed to help employees manage their well-being. Our compensation programs are performance-based to recognize and reward employees who work hard, display the values and leadership practices we embrace, and deliver exceptional results.

Our Values

Integrity, Accountability, Excellence, Teamwork, Results. At SPX, our values are at the heart of everything we do. We use our values every day to help us make the right decisions. We embrace a common purpose and strive for improvement. We respect and value each other as individuals and recognize that only by working together, as a team, can we reach our full potential. We take responsibility for our actions, build strong relationships with each other and our customers, and always act ethically. Our values inspire us to achieve the high standards of quality, safety, and performance that our customers expect and deserve.

Working at SPX

Our work environment is established on a work-life philosophy supported by policies, programs, and practices that help employees achieve success within and outside the workplace. We believe in creating an inclusive work environment where employees strive to realize their fullest potential. We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, genetic information, age, disability, veteran status or any other legally protected basis.