Community First! Senior Replication Manager

Job Description

Job Description

Senior Replication Manager

 

About Mobile Loaves & Fishes

Mobile Loaves & Fishes (MLF) is a social outreach ministry that has been empowering communities into a lifestyle of service with the homeless since 1998. Founded in Austin, Texas, the organization serves its homeless neighbors through three core programs: Truck Ministry, Community First! Village, and Community Works. Often referred to as the most talked about neighborhood in Austin, Community First! Village is a master-planned community that provides affordable, permanent housing and a supportive community for the chronically homeless in Central Texas. A development of Mobile Loaves & Fishes, this transformative residential program has become the largest relationally-focused model in the country, lifting homeless men and women up off the streets into community and home. MLF is continuing to expand Community First! Village, with plans to welcome more than 1,400 new neighbors over the next 5–10 years.

About the Role

Mobile Loaves & Fishes (MLF) launched the Community First! Movement through programs such as its city-wide Food Truck ministry and the master-planned Community First! Village to transform homelessness in Austin, TX. To advance the movement of Community First! as an innovative, dignified, and community-based response to chronic homelessness, MLF also provides resources, events, and support to organizations across the U.S. who aspire to replicate the Community First! Model in their local area.

The Community First! Replication program offers a unique opportunity to help bring the Community First! Model to communities across the nation, working at the intersection of mission, business strategy, and social impact. This role will help shape how MLF equips and partners with organizations seeking to apply the Community First! Model in their own communities, while building a sustainable program that can expand the reach and impact of the movement.

The Senior Replication Manager leads MLF's Community First! Replication Team, owning the day-to-day operations, execution, and performance of the Replication program. This role is responsible for the program's budget, offerings, partner relationships, and team, ensuring organizations engaged in the CF! Replication Pathway are well supported and the program continues to grow sustainably. This role brings an entrepreneurial approach to growing both the revenue and impact of the Replication program, including developing and executing business development strategies, evaluating and evolving program offerings and business models, strengthening partner relationships and identifying opportunities to expand the reach of the Community First! Model. The Senior Replication Manager partners closely with the Director of Innovation and Replication, who provides strategic vision and direction for the program.

This is a full-time, exempt position reporting to the Director of Innovation and Replication. The Replication Manager will office at Community First! Village located at 9116 Hog Eye Road, Austin, TX 78724.

Duties & Responsibilities

Program Management & Operations

• Own the Replication program's revenue and expense budget
• Communicate and collaborate with the Director of Innovation and Replication on resource needs
• Determine and own the smooth execution of program offerings, including training and education events (virtual & in-person) for replicating organizations and MLF subject matter experts
• Monitor, maintain, and report on program performance and metrics
• Initiate, manage, support, and report on replication-related projects
• Provide tours of Community First! Village as needed, confidently representing and explaining the Community First! Model to prospective and current replication partners

Business Development & Growth

• Develop and execute a business development strategy that grows both revenue and impact for the Replication program, bringing an entrepreneurial approach to identifying and pursuing new opportunities
• Evaluate, recommend, and manage the program's business model(s) - including licensing, membership, and other structures - to support sustainable program growth
• Set pricing and positioning strategy for the Replication Pathway's offerings and resources
• Promote and market program offerings to prospective and current replication partners, ensuring messaging communicates the value of the Community First! Model while protecting the proprietary components that support paid offerings
• Own portfolio and account management across the full base of replication partners, segmenting and prioritizing accounts by tier, need, and opportunity while ensuring relationship health, retention, and opportunities for expanded engagement
• Partner with the Director of Innovation and Replication, and legal/compliance resources as needed, on licensing agreements and intellectual property and brand protection
• As the team grows, define partner tiers and account assignment structure across the team

Team Leadership and Management

• Directly supervise and mentor direct reports, currently including the Senior Content Management Specialist and the Replication Steward, with additional roles to be added as the team grows
• Hire, onboard, and train new full-time staff
• Establish clear goals and performance expectations with direct reports; conduct regular check-ins
• Manage performance, providing ongoing coaching and feedback along with formal performance reviews
• Support the professional growth and development of team members
• Assign and prioritize day-to-day workload and scheduling across the team, including staffing of events and training commitments
• Foster a collaborative, mission-driven team culture aligned with MLF's core values
• Address performance or conduct concerns in partnership with direct supervisor and People Operations as needed

Content & Program Development

• Partner with the Senior Content Management Specialist to determine and shape program content offerings
• Ensure fidelity to MLF's Community First! philosophy, vision, values, and model as the program grows and evolves

General

• Embody and model the Community First! culture and values, professionally representing MLF when communicating internally and externally
• Present, facilitate, and lead project, customer, and internal meetings
• Other duties and responsibilities as needed

Knowledge, Skills, Abilities & Principles

• MLF is a Christian faith-based nonprofit whose ideals and philosophy come directly from the Gospel of Jesus Christ. As an organization, we strive to reflect this precept in our communications, both internally and externally
• Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals

Required

• Undergraduate degree in Nonprofit Management, Business Administration, or equivalent combination of education and experience
• 5+ years of relevant professional experience
• 3+ years of formal supervisory or people management experience
• 3+ years of business development, sales, or marketing experience, ideally including experience in the for-profit sector
• Experience with project-based budgeting and/or a finance background
• Experience leading programs and projects from planning through execution
• 2+ years of business development, sales, or marketing experience
• Highly proficient in the use of various technology and apps including Microsoft 365, Asana, Zoom, etc.
• Excellent professional written, verbal, and visual communication skills, including public speaking and presentation skills, with the ability to represent MLF externally
• Excellent organizational skills and attention to detail, with the ability to manage multiple projects, priorities, and deadlines
• Demonstrates initiative and follow-through on projects
• Ability to communicate and collaborate effectively with internal and external stakeholders
• Commitment to MLF's mission and the Community First! Model
• Must have a valid driver's license

Preferred

• 7+ years of relevant work experience
• 5+ years of formal supervisory or people management experience
• Understanding of different business models (e.g., licensing, membership, subscription) and the ability to apply and adapt them in a mission-driven context
• Experience developing pricing strategy and market positioning for a product, service, or program
• Experience with portfolio management and account management, including segmenting and prioritizing a base of accounts or partners
• Working understanding of intellectual property and brand protection principles, and how to apply them when marketing a proprietary model or offering
• Entrepreneurial mindset, with a demonstrated track record of growing a program, product line, or business unit
• Demonstrated proficiency with Salesforce or an equivalent CRM
• Experience partnering cross-functionally on content strategy or development
• Experience working in a nonprofit or other mission-driven organization

Travel

• Occasional travel required, approximately 2-4 times per year, to partner sites, conferences, or speaking engagements

Work Environment & Physical Demands

• Prolonged periods of sitting/standing at a desk and working on a computer
• Able to lead tours (walking & driving) in a variety of weather conditions
• Must be able to move around all phases of Community First! Village property

Benefits

• Day one 100% Employer paid, Health, Dental, Vision, Life, STD & LTD Insurance
• Generous Paid Time Off & Holiday Pay
• Matching 401(k) Retirement Plan
• Corporate Discount Program
• Professional Development Opportunities
• Employee Assistance Program
• Paid Parental Leave
• Wellness Partnership Benefits

MLF VISION

We empower communities into a lifestyle of service with the homeless.

MLF MISSION

We provide food and clothing, cultivate community, and promote dignity to our homeless brothers and sisters in need.

GOALS

• Transform the way people view the stereotype of those who find themselves homeless
• Reconnect the homeless to self, family and community
• Help the chronically homeless rediscover and utilize their God-given talents to do purposeful work
• Connect human to human, heart to heart through the fellowship of food and hospitality
• Inspire people into a lifestyle of abundance by giving their best first

BELIEF STATEMENTS

The vision is supported by belief statements centered on our belief that homelessness is the result of a profound, catastrophic loss of family:

• God, infinitely perfect and blessed in himself, in a plan of sheer goodness freely created man to make him share in his own blessed life
• By virtue of being created by God in His image, we are all called to live in community and relationship with Him through each other
• The family is the original cell of social life
• You shall love your neighbor as yourself
• All members of the human family are equal in dignity
• The Lord God took the man and settled him in the Garden of Eden to cultivate and care for it. Gen 2:15

CORE VALUES

MLF is committed to fostering a culture that prioritizes relational connection. We believe there is opportunity in every aspect of our work to be relational in a highly transactional world. In this culture, transactions are means to relational ends, not the other way around.​

​​This begins with the countercultural love poured out by Jesus Christ and grows as imperfect individuals strive to show this love to each other human-to-human, heart-to-heart.​

​​Each individual's openness to the journey of their own personal growth is essential in building our relational culture, and we believe this culture flourishes as we each continuously strive to more fully embody these four core values:

• Faith: We define Faith as the foundational belief that our world and all our work belong to God. This allows us to engage our work with joy and lightheartedness, knowing that we are not ultimately in control.
• Humility: We define Humility as rightly viewing oneself as a single piece of a grander story. This humility leads to a view of oneself that is neither too high nor too low.
• Generous Spirit: We define a Generous Spirit as a readiness to give more grace, mercy, and hospitality than is necessary or expected. This posture allows us to see others for who they are, not what they do.
• Integrity: We define Integrity as a wholehearted commitment to doing right by God, ourselves, and others. This wholeheartedness shows itself in consistently choosing honesty, responsibility and ownership in all actions and decisions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

MLF is committed to creating a diverse environment and is proud to be an equal opportunity employer. Personnel are chosen based on ability without regard to race, color, religion, sex, national origin, genetics, disability, marital status, or sexual orientation in accordance with federal and state law.