Phone Bank Operator

Job Description

Job Description

Kelly® Professional & Industrial is looking for multiple Phone Bank Operators to work at the Orange County Elections office. Lets take a closer look! 

Location: Orlando, FL 32806
Payrate: $15.00 per hour + Overtime  (mandatory)
Assignment Dates: July 6th-Nov 6th 2026
Hours: Monday-Friday 8am -5pm + Overtime

POSITION SUMMARY 
The Phone Bank Operator will take incoming calls from voters answering general information questions regarding the upcoming election.    

POSITION FUNCTIONS AND DUTIES 

• Will answer incoming calls from the public 
• Will work directly with the public to update registration records 
• Assist voter with changing their party affiliation 
• Provide information on how to register to vote 
• Provide polling place information for early voting and election day 
• Answer basic questions regarding the voting process 
• Maintaining a professional manner and customer-oriented attitude at all times 
• Managing high pressure situations and rapidly changing priorities 
• Performing other duties as assigned 

  SKILLS AND QUALIFICATIONS 

• Non-partisan in all work related-duties and roles 
• Ability to organize and complete tasks with accuracy – strong attention to detail 
• Must be able to work electronic equipment and possess the ability to quickly learn new technologies 
• Excellent communication skills – both written and verbal 
• Extensive PC knowledge with the ability to quickly learn in-house programs 
• High level problem-solving and critical thinking skills, especially in a fast-paced environment 
• Experience with customer service practices – flexibility, patience and community engagement 
• Must be able to sit for extended periods of time 
• Must be able to type at least 35 wpm- Typing test will be administered.

PREFERRED 

• Knowledge of Orange County geography
• Spanish/English bilingual speakers are encouraged to apply. 
• Creole/English bilingual speakers are encouraged to apply

WORKING CONDITIONS 
The majority of the work will be performed indoors in an office-like setting. This position requires full-time hours within scheduled workweek, in addition to extended workdays and weekend work as needed, during election events, sometimes with little to no advance-notice.

Professional Business Casual Attire required.

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.