Director, IT and Workplace

The Role

Weve grown to roughly 265 people working onsite from our Menlo Park headquarters supported by a large network of remote U.S.-licensed clinicians and part of the Series C is earmarked for acquisitions. The systems and the spaces holding all of that together were built for a much smaller company. Were hiring a Director of IT & Workplace to own them properly.

Youll own two halves of the same problem: the employee technology platform identity endpoints networking the SaaS portfolio and our IT security posture and the physical environment the company runs on from space planning and physical security to the AV that customer demos and all-hands depend on. Youll inherit a small capable team and be accountable for leveling it up. Youll be the named owner for IT controls in our HIPAA and SOC 2 programs youll own the IT and workplace budget and when we acquire a company youll be the one integrating it.

Our Environment

• Identity and access: Okta for SSO MFA and lifecycle provisioning.

• Productivity: Microsoft 365 and Google Workspace both in active use across the company.

• Endpoints: a Mac-primary fleet with Windows machines alongside it managed through MDM. VDIs included.

• Internal systems: IRU plus a growing portfolio of internal and third-party SaaS applications.

• Workplace: a Palo Alto headquarters with conference room AV and access control plus a distributed clinician and staff population.

What Youll Do

Strategy budget and team

• Own a multi-year IT and workplace roadmap tied to the hiring plan and bring it to leadership with clear tradeoffs and funding asks.

• Own the IT and workplace operating and capital budget: forecast it defend it in planning cycles and continuously rationalize license vendor and facilities spend.

• Lead coach and grow the existing team set clear expectations run honest performance conversations hire as scope deepens and build career paths that keep strong people.

• Define and publish service levels for ticket response uptime onboarding readiness and workplace turnaround and report against them to the executive team.

Technology and infrastructure

• Own the identity platform: SSO MFA automated joiner-mover-leaver provisioning in Okta and access governance across every connected application.

• Own the endpoint fleet and the SaaS portfolio Microsoft 365 Google Workspace IRU and a long tail of business applications with enforced MDM baselines for encryption patching and configuration.

• Own network and connectivity for the headquarters and the remote workforce with redundancy appropriate to a company our customers depend on.

• Replace manual provisioning access reviews and device setup with scripted auditable workflows.

• Lead major programs end to end: platform migrations upgrades office buildouts and the IT and workplace integration of acquired companies.

Security compliance and risk

• Serve as the accountable owner for IT controls in our HIPAA SOC 2 and customer security review programs including evidence collection and audit response.

• Enforce least privilege across the environment and run recurring access certifications with documented outcomes.

• Partner with Security on incident response and vulnerability remediation and with Legal on data handling retention and discovery requests.

• Own business continuity and disaster recovery for corporate systems write the plans test them and fix what the tests expose.

• Treat protected health information and confidential data with the care our customers and their patients expect. This is non-negotiable in everything we do.

Workplace and facilities

• Own day-to-day operations of the headquarters and lead space planning and buildouts against a hiring plan that keeps moving.

• Manage physical security access control and badging visitor management cameras and emergency preparedness aligned with our compliance obligations.

• Own conference room and event AV including all-hands and customer visits to a standard where the technology is never the story.

• Support remote clinicians and staff with reliable equipment logistics home office standards and consistent service regardless of location.

• Manage facilities AV security and food vendors plus landlord and lease matters in partnership with Finance and Legal.

What Youll Bring

• 8 years in IT spanning hands-on administration or engineering and progressively senior ownership. Youve done the work youll now be leading.

• 3 years managing IT or workplace teams including hiring performance management and developing people into bigger roles.

• Proven ownership of an IT function through rapid growth. Youve scaled systems and process ahead of headcount not behind it.

• Deep technical expertise across identity (Okta or comparable) Microsoft 365 and Google Workspace MDM at fleet scale and corporate networking.

• Experience as a named control owner in a regulated environment HIPAA SOC 2 or HITRUST including sitting across the table from auditors.

• Budget ownership and vendor negotiation experience with the financial fluency to frame a risk or a funding ask so a CFO can act on it.

• Workplace or facilities exposure buildouts moves physical security or lease management or a genuine appetite to own it and learn quickly.

• Willingness to stay close to the work. This is a leadership role at a company where the director still unblocks a broken demo when it matters.

• Education: Bachelors degree in Information Technology Computer Science or a related field or equivalent experience. We weigh demonstrated ability over credentials.

Nice to Have

• Healthcare life sciences or another environment handling sensitive personal data at scale.

• IT integration of an acquisition or standing up a functions first access governance or asset management program.

• Automation depth (Python Bash PowerShell) and experience managing devices and infrastructure as code.

• Certifications such as Okta Certified Administrator Microsoft 365 Enterprise Administrator Jamf CISM CISSP or ITIL.

Why Join Hippocratic AI

Reinvent healthcare with AI that puts safety first. Were building the worlds first healthcareonly safetyfocused LLM a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.

Work with the people shaping the future. Hippocratic AI was cofounded by CEO Munjal Shah and a team of physicians hospital leaders AI pioneers and researchers from institutions like El Camino Health Johns Hopkins Washington University in St. Louis Stanford Google Meta Microsoft and NVIDIA.

Backed by the worlds leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation led by Avenir Growth bringing total funding to $404M with participation from CapitalG General Catalyst a16z Kleiner Perkins Premji Invest UHS Cincinnati Childrens WellSpan Health John Doerr Rick Klausner and others.

Build alongside the best in healthcare and AI. Join experts whove spent their careers improving care advancing science and building worldchanging technologies ensuring our platform is powerful trusted and truly transformative.

Equal Opportunity

Hippocratic AI is an equal opportunity employer. We do not discriminate on the basis of race color religion national origin sex age disability sexual orientation gender identity or expression genetic information military or veteran status or any other characteristic protected by applicable law. We are committed to building a team that reflects the patients we serve. We actively encourage applications from candidates of all backgrounds. If you require accommodations during the hiring process please contact .

Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @ email addresses. We will never request payment or sensitive personal information during the hiring process.

Required Experience:

Director