Cloud DevOps / Credential Management Engineer

Job Title: Cloud DevOps / Credential Management Engineer
Location: Washington, District Of Columbia
Work Model: Onsite – onsite
Responsibilities

• Serve as a subject-matter expert in credential management systems with a primary focus on Intercede MyID, PKI, and associated identity and access management technologies.
• Provide advanced engineering, troubleshooting, and cloud support services while collaborating with development, security, and infrastructure teams to design and maintain secure, scalable, automated solutions.
• Work independently or as part of a cross-functional team to support mission-critical environments.
• Provide infrastructure, engineering, and operational support for Cloud-hosted applications delivered through client Cloud Services.
• Support environments operating on Amazon Web Services (AWS) and/or Microsoft Azure.
• Use Terraform and/or Ansible to manage, configure, and automate cloud systems across Microsoft Windows and Linux environments.
• Collaborate with application development teams to design, develop, and maintain CI/CD automation workflows.
• Automate provisioning and setup of new application environments for testing, staging, and production.
• Design and implement application build packaging and deployment automation.
• Implement performance monitoring systems, establish baselines, and configure proactive alerting to support incident management.
• Troubleshoot production and infrastructure issues to minimize user impact.
• Improve processes, automation, and system designs to enhance system reliability, maintainability, and security.
• Apply security best-practice principles across systems.
• Identify recurring issues and perform root-cause analysis for durable remediation.
• Support and maintain credential management solutions including Intercede MyID, HID solutions, and PKI systems.
• Troubleshoot and configure drivers, middleware, smart cards, authentication devices, and related software.
• Support Windows Server environments and perform database administration tasks related to credentialing systems.

Requirements

• Minimum of 5 years of relevant IT or engineering experience, including 1–2 years of cloud support experience.
• Hands-on experience working with credential management systems including Intercede MyID, HID solutions, PKI infrastructures, and certificate lifecycle management platforms.
• Proven troubleshooting skills for drivers, middleware, credentialing software, and authentication technologies.
• Experience supporting and engineering Windows environments, including DBA responsibilities for Intercede or similar systems.
• BA/BS in Computer Science, Information Systems, Business, or related field.
• Ability to obtain and maintain a Federal or DoD Public Trust clearance; candidates must receive adjudication prior to onboarding.
• Preferred: Active Public Trust or Suitability determination.

Nice to Have

• Master’s degree may substitute for four years of experience.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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System One, and its subsidiaries including Joulé, ALTA IT Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.