AY Residence Life Housing Ambassador Outreach Assistant (HAOA) (WS-ST2)

Housing Ambassador Outreach Assistant (WS-ST1)

Classification: Student Employee

Department: Office of Residence Life

Department Address: Tomson Hall Room 148, 1520 St. Olaf Avenue, Northfield, MN 55057

Unit Number: 15141

Length of Position: 2026 - 2027 AY

Training/Arrival Period (Required):

• Move-in to the Residence Halls, Wednesday, September 2nd; 4:00 p.m. - 10:00 p.m.
• Training Begins, Thursday, September 3rd; 1:00 p.m. - 7:00 p.m.
• New Student Move-in: Friday, September 4; 7:00 a.m. - 3:00 p.m.
• Move-in Transition: Saturday, September 5 - Sunday, September 6
• Dates without timeframes will be defined for the staff member during the Training.

Supervisor: Associate Dean of Students for Residence Life & Student Conduct/Designee

Wage Range: $12.00-13.00/hour

Description/Purpose of the Position: This position serves as a peer communication resource to residents and support for the Residence Life Team. Understanding the unique blend of skills and qualities that empower an individual in the role of a housing ambassador assistant is critical to fostering effective brand representation. These individuals not only carry a sense of responsibility towards the brands they partner with, but also embody traits like adaptability and knowledgeability that set them apart as influential promoters in today's ever-evolving market landscape.

Transferable Skills:

• Professional Communication: Sharing personal campus stories and guiding residents through housing concerns clearly
• Teamwork & Independence: Working closely with staff on group events while managing solo media projects with little supervision
• Content Creation: Learning how to capture high-quality photos and videos for campus social media accounts
• Time Management: Balancing daily student support tasks, event tabling, and marketing deadlines accurately.

Duties and Responsibilities:

1. Events and Programming:
• Create positive experiences through networking events, marketing initiatives, and programming
• Promote the office through identified clothing, tabling, presentations, and assist in hosting events on and off campus
• Participate in department and college events with Residence Life Professional Staff
2. Data and Feedback:
• Assist in collecting feedback, both quantitative and qualitative, to support departmental changes
3. Social Media and Marketing:
• Edit and post creative and engaging content on social media to build awareness around the on-campus living experience
4. Student Support:
• Assist and guide follow-up with individual residents and groups with on-campus living concerns.

Requirements of This Position (Education):

• Must be enrolled in a degree program at St. Olaf College during the academic year and maintain good standing in academics and conduct
• Must maintain a cumulative/semester GPA of 2.5. If a student staff member's GPA (semester/cumulative) falls below 2.5, their retention will be based on individual consultation
• Students should have no pending cases, active sanctions, and/or resolved cases that would prevent effective performance as student staff members
• Successful completion of a criminal background check after hire.

Qualifications (Experience/Skills):

• Interest in learning about marketing, branding, and communications.
• Interest in understanding the needs of college-age students, residents of St. Olaf College, and student supporters
• Comfort level with social media and willingness to learn
• Interest in developing excellent communication skills, both verbal and written
• Ability and willingness to address conflict and challenges within the public in a meaningful manner
• Ability and willingness to share personal stories of life at St. Olaf College
• Interest in understanding and communicating the connection between residence life, on-campus living, and the college experience
• Flexible and adaptable communication and engagement delivery to the space and the targeted audience
• Ability to work independently and collaboratively with Residence Life staff and student leaders

This job description is for general information purposes. It is not intended to list all duties and responsibilities of the position. This job description is subject to change at any time by St. Olaf College, with or without prior notice.