Table Games Supervisor

Table Games Supervisor

This position is responsible for all table games and guest play. This position will administer department policies affecting the Casino floor area. Be competent in working in all positions in order to train and assist with problem solving. Ensure transactions are done correctly and complete all shift paperwork. Will ensure compliance with gaming regulations and handle any disputes on the gaming floor to determine solutions within guidelines for guest satisfaction.

This position ensures the confidentiality, security and accuracy of guest's and team member's records, and promotes positive guest and team member relations. Strong written and verbal communication skills are required and outstanding guest service to fellow team members, guests, vendors, etc. is expected. Regular attendance is required, and on occasion, later hours or weekend time may be required with project deadlines and a neat well-groomed professional appearance is essential at all times.

This position directly supervises the Table Games department.

The essential function of the Table Games Supervisor includes but not limited to:

• Assures that the organization, its mission, products, and services are presented in a strong, positive image and are consistent with casino business strategies.
• Monitors staff performance and ensures operations of the gaming areas are in accordance with all internal controls, State, Tribal and Federal rules, and regulations.
• Ensures confidentiality and protection of property assets, guests, and the integrity of the property.
• Monitors games and guest activity through the course of the shift and advises Shift Manager.
• Communicates all necessary Title 31 documentation during a shift to the Shift Manager.
• Opens, closes, and maintains proper table levels (fills and credits), through the course of the shift.
• Issues playing cards and dice, reviews them for irregularities, and maintains inventory within assigned area.
• Successfully attends to guest disputes arising within assigned area.
• Performs all computer functions necessary for the smooth operation of the department including player tracking and table inventories.
• Provides the highest possible level of guest service (Soaring Service standards) resulting in a maximum level of morale, productivity, and performance consistent with Lucky Eagle Casino & Hotel core values.
• Performs other duties as assigned.

A High School Diploma or GED is required for this position.

A minimum of two (2) years of Table Games experience, plus one (1) year of Dual Rate Floor Supervisor or Shift/Assistant Shift Manager experience required. Must have a working knowledge of all games on gaming floor with working knowledge of blackjack basic strategy and obtain a working knowledge of advanced strategy as recognized by the casino. Must have good working knowledge of all Lucky Eagle Casino & Hotel computer software, including MS Suite.

Must be a minimum of 21 years old and have the ability to obtain and retain a Washington State Class III Gaming License; successfully pass a pre-employment drug screen.

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position.

While performing the duties of this position, the employee is frequently required to stand; walk; use hands to finger; handle; feel; or grip objects, stretch and/or reach with hands and arms; stoop; crouch or work in cramped or awkward positions; repetitive motions. This person may regularly lift and/or move up to 30+ pounds. Specific vision abilities required by this position include close vision, distance vision, depth perception, and ability to adjust to focus.

Primarily indoors and may be exposed to heavy smoke and fluctuations in temperature while in and around the Casino and/or Hotel. May also, from time-to-time, be exposed to noise from slot machines, customers, music and public announcement system, as is common in a Casino and/or Hotel environment.