Payment & Fraud Analyst
JACK Cleveland Casino LLC
Job Description
Job Description
MAIN RESPONSIBILITIES:
- Review and process payment activities.
- Monitor deposit and withdrawal queues and prevent high-risk transactions.
- Analyze player behavior through payment gateway data to draw conclusions and recommendations.
- Performing high-level analysis over large datasets to produce insights that enable better business outcomes.
- Preparing reports for the leadership team that identifies trends, patterns, and predictions using relevant data.
- Analyze fraud and transactions reports.
- Dispute chargeback.
- Communicate with third-party vendors to solve problems.
- Work across multiple teams to improve the player experience.
- Troubleshoot any technical issues and collaborate with first level technical support as needed.
- Collaborate with Accounting, IT and Product teams to achieve betJACK’s goals.
- Maintain general payment industry knowledge, challenge the status quo, and apply best practices or new ideas.
KNOWLEDGE, SKILLS & ABILITIES:
- Must be able to work independently.
- Ability to quickly understand business challenges and translate data into meaningful insights and actionable recommendations.
- Strong verbal and written communication skills,
- Comfortable working in a fast-paced, evolving environment while managing multiple priorities.
- Ability to maintain confidentiality and exercise sound judgment when handling sensitive financial and guest information.
- Ability to remain in a stationary position for extended periods while working at a computer.
- Ability to frequently use a computer, keyboard, mouse, and telephone to perform job duties.
- Ability to view computer monitors and read electronic and printed documents for prolonged periods.
- Ability to communicate effectively in person, by telephone, and through electronic communication.
- Ability to occasionally move or transport items weighing up to 15 pounds, such as files, office supplies, or equipment.
- Must be able to work varied shifts, weekends and holidays as needed.
EDUCATION AND EXPERIENCE
- Bachelor's degree in Business, Finance, Data Analytics, or a related field, or equivalent combination of education and experience.
- Advanced proficiency in Microsoft Excel, including data analysis, formulas, pivot tables, and reporting.
- Strong analytical skills with the ability to interpret data, identify trends, and recommend solutions that improve business performance.
- Experience in fraud prevention, payment processing, chargeback disputes, or financial risk management preferred.
- Excellent problem-solving, critical thinking, organizational, and time management skills with strong attention to detail.
- Must be at least 21 years of age.
LICENSURE
- Must be able to obtain, and maintain an Ohio Casino Control Commission Gaming License, and Sports Gaming Employee License
Vacancy posted 20 days ago
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