General Manager

General ManagerSSA Group at Gumbo Limbo Nature Center is looking for a talented General Manager, Retail Operations to join our team!At SSA, we're Unapologetically Family — it's who we are and how we show up for each other, for our 90+ cultural attraction partners, and for the more than 100 million guests we welcome each year. We laugh, we celebrate our wins, and we learn from our mistakes together.That family mindset shapes 452 Hospitality, the heartbeat of everything we do: creating special moments of hospitality that have a lasting impact, before, during, and after every guest visit. We bring together admissions, culinary, and retail— to shape one seamless guest experience across the full Hospitality Experience Journey.Whether you're looking for your first job, building your career, or bringing years of experience to a new role, you'll be part of a team that values your ideas, supports your growth, and encourages you to make an impact. More than 54% of our leaders are promoted from within — proof that when we say we invest in people, we mean it.Responsibilities:Serve as liaison between SSA Group and client: Responsible for maintaining an excellent relationship and ensuring client and customer satisfaction.Oversee Retail Operations Manager, Unit Controller and employee team.Ensure all Retail functions and oversight are met or exceeded by Operations Manager.Perform the steps of 452 Hospitality to ensure a memorable experience for every guest and client.Maintains knowledge and implementation of contract between SSA Group and Client with professional discretion.Hosts all meetings for senior staff employees.Conducts training sessions as needed, assuring that each manager is properly and thoroughly trained for their positions.Supports progressive discipline documentation in field through ongoing establishment with management team and staff.Ensures that all fiscal deadlines are met to HQ.Manages final check on all invoices processed through account in detailed, consistent, and timely manner.Maintains a close relationship with direct client report and the client's staff to ensure a positive working relationship.Attends Client meetings and reports monthly (or as dictated) to the Regional Manager(s)-District Manager.Provides precise reports to the Regional District Manager for cash reconciliation, flash reporting, item analysis, monthly inventory, and payroll percentages.Assumes an active role in the long-range planning for all Retail programs.Remains knowledgeable of and manages in accordance with all applicable local, state, and federal laws.Uphold and demonstrate a complete understanding of company policies and procedures.Perform other tasks deemed necessary.IDEA + Belonging:Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.Focuses on removing barriers and empowering growth and opportunity for team members at all levels.Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.Job Requirements:Strong interpersonal and communication skills, including the ability to articulate to our client and HQ personnel.Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.Exceptional problem solving/decision making skills combined with the ability to be organized.Demonstrates financial management, merchandising, analytical, planning and leadership skills.Demonstrates the ability to remain flexible in a fast-paced environment.Computer knowledge and skill level for basic office functions.Ability to work varied hours/days, including nights, weekends and holidays, as needed.Previous Experience:Two - five years retail management experience in cultural, iconic, amusement or museum attraction preferred.Strong experience with retail gifts, financial statements, building projects, contract and client management, personnel management and development, communication and computer skills are a must for all applicants.All education backgrounds accepted, must be 18 or older.SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.Compensation and Benefits:Full-Time, Exempt$75 monthly cell phone stipendBonus eligible based on company performance and guidelines outlines by your manager.Flex Time Off: no accruals; employees are encouraged to schedule time off as needed within business scope.Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).Short-Term Disability and Long-Term Disability, employer sponsored; scaled salary pay following submission and approval of leaveParental Leave: Birthing Parent Plan covers up to (6-8) weeks fully paid leave, based on the birthing event.SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Bonding and your family's serious medical conditions.Up to 5 days Paid Bereavement LeaveOn-Demand Pay Program: Get access to a portion of earned wages before payday.Meal Plan & Employee Discounts where applicablePaid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.