Operations Quality Training Lead

Bonus based on performance Health insurance Training & development We offer our members everything under one roof—from MMA-inspired training and robust cardio to specialized studio classes and state-of-the-art recovery. We are looking for an organized, high-energy, and leadership-minded Assistant Operations Manager to optimize club performance, drive revenue, and support an elite member experience.

As the Assistant Operations Manager, you are a vital leader in maintaining club standards, operational flow, and member satisfaction. Working side-by-side with the Operations Manager and General Manager, you will oversee day-to-day club functions, manage frontline team members, and drive dues growth. You will instill teamwork across all departments to ensure our facility operates at peak efficiency every single day.

Supervise point-of-sales (POS) operations, maintain file organization, manage inventory control, and ensure administrative back-office efficiency. Financial Oversight: Manage membership billing collections and ensure the successful processing of daily banking deposits. Frontline Leadership: Directly supervise, train, and enforce policies with front desk, kids club, and Armbar team members, keeping everyone aligned and in uniform. Facility Standards: Monitor club appearance and equipment functionality. Coordinate janitorial services and execute hourly locker room checks to guarantee a pristine, orderly environment. Greet members warmly, resolve concerns or complaints with extreme professionalism, and oversee all front-desk transactions including new membership cards, guest registrations, and account updates. Energy & Attitude: An outgoing, friendly, and positive personality with a strong commitment to premium customer service. Excellent attention to detail with the ability to multitask, manage multiple phone lines, and maintain accurate inventory and revenue logs. Strong interpersonal skills and professional telephone etiquette. High school diploma or GED equivalent. Minimum of 6 months of customer service experience in a health club, retail, hospitality, or food service environment. Ability to complete Kids Club Attendant training prior to working in the childcare area. Physical capability to stand for a full shift and occasionally lift/move up to 25 pounds. Complimentary access to all our premier fitness facilities. Flexible Scheduling: Work hours tailored to fit club needs and personal availability. Professional Growth: Paid training programs, structured development resources, and opportunities for corporate advancement. Comprehensive Benefits: Access to premium health, dental, and vision insurance, tuition assistance, performance-based bonuses, and wellness resources for eligible employees.

We respond to all applications.