Floor Lead

Job Description

ROLE AND RESPONSIBILITIES:

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A Floor Lead helps all employees and customers to navigate the wide variety compliance procedures, cash and debit sale transactions, and employee management. Successful Floor Leads are held to a high standard to build exceptional relationships with all employees and customers. They also have a wealth of knowledge of their store's inventory; and can speak to employees and customers with confidence in each area to accomplish the customers' needs and wants.

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As a Floor Lead, you will:

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• Work as part of a team
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• Have availability to work across our retail schedule, including mornings, days, evenings, weekends, and holidays
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• Be present and on time for all scheduled shifts
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• Maintain CRA (Cannabis Regulatory Agency) compliance by following state and federal rules and regulations as they relate to cannabis sales in the state of Michigan
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• Metrc trained
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• Experience in cash handling
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• Adapting to each employee's and customer's needs to provide a trusted transaction.
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• The Floor Manager should be understanding of the employee and customer's needs and educate them about the best options to get the destination they need to be.
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• Exceptional customer service
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• Excellent communication skills
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• Ability to perform routine daily tasks, requiring close attention to detail and accuracy
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• Keep a steady flow going within the queue for curbside, online orders, walk-in customers with receptionist, intake, cashiers, fulfillment, and managers.
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• Maintain cleanliness throughout the building, by accomplish a cleaning checklist throughout the day.
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• Radiates great positive energy - great interpersonal skills, approachable, builds strong connections with people, enthusiastic, outgoing and courteous
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• Understanding of all positions to be sure all employees are following guidelines and daily tasks.
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• Reports all daily issues and changes to upper management to take appropriate action.
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POSITION TYPE / EXPECTED HOURS OF WORK:

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• Full-Time position
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• Typical hours of operation are Monday through Sunday, 9:00AM - 9:00PM (Hours are subject to change), depending on the schedule.
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• Occasional overtime as needed.
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AGE REQUIREMENT:

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• Must be 21 years of age (State Requirement)
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EDUCATION / EXPERIENCE:

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• Retail experience
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• High School Diploma or equivalent
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• Analytical and problem-solving skills.
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• Effective communication skills.
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• Exceptional customer service standards.
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#ENGHP