Voter Services Manager

Voter Services Manager

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose for you, and those who benefit from your passion, skills, and expertise. Join our diverse, inclusive, and talented workforce of more than 1,000 team members who are at the heart of what makes Denver, Denver.

The Denver Clerk & Recorder, an independently elected office held by the Honorable Paul D. Lopez, performs the legally mandated duties of a clerk and recorder in Colorado, encompassing the City Clerk, County Recorder, Public Trustee, and Chief Elections Official functions.

Our mission is to serve the people of Denver by providing accessible, reliable, and secure civic services.

The Denver Clerk & Recorder is committed to providing accessible, equitable, reliable, and secure services to the people of Denver. We strive to ensure every community member can fully participate in elections, exercise their right to marry, easily access public records, and navigate essential processes with confidence.

The City and County of Denver offers a competitive salary and benefits package. The full salary range for this position is $101,050.00 - $166,733.00. The hiring range is $105,000.00 - $125,000.00/year, commensurate with experience and education.

We also offer generous benefits for full-time employees which includes but is not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 13 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

The Denver Clerk & Recorder's office is located at 200 W. 14th Ave., immediately south of the City & County Building. Office hours are typically 8 a.m. to 5 p.m. Monday through Friday. Dependent on business needs, some roles have remote work and flexible schedule options with manager approval.

Do you have a passion for democracy and working in elections administration? If so, we want to hear from you! The City and County of Denver has an exciting opportunity for a Voter Services Manager to serve in the Office of the Clerk & Recorder, Paul D. Lpez. Join our team of dedicated public servants in supporting residents while upholding public trust and integrity in our elections process.

In this role, you will lead the Voter Services team within the Denver Elections Division.

Responsibilities

• Manages a dedicated team of 4 staff that provide customer service and conduct the day to day operations of voter registration.
• Serves as the County Administrator for SCORE (Statewide Colorado Registration and Election database).
• Oversees the petition verification process in SCORE.
• Oversees election judge training and creates the training programs for Supervisor Judges, Registration Judges and Support Judges.
• Collaborates with internal partners to fulfill open records requests.
• Provides recommendations for staffing needed to perform voter registration functions and answer phones and emails during various phases of the election cycle.
• Acts as a subject matter expert in elections and voter registration by continuously reviewing Colorado election laws to accurately inform and instruct the general public and internal staff.
• Implements policies, programs, and operating procedures for the voter services department.
• Contributes to the development of performance goals, documents performance, provides performance feedback, and provides information to inform the formal performance evaluation.
• Fosters an atmosphere of innovation to challenge the organization to think creatively, especially as it relates to positive citizen and customer experience opportunities.
• Coaches, mentors, and challenges staff. Champions continuous improvement, including devising new strategies and new opportunities. Leads staff development initiatives that include training and development.
• Performs other duties as assigned or requested.

What You'll Bring

The preferred experience, competencies and abilities are highly desirable for this position and will be considered in selecting the successful candidate. Our ideal candidate will have:

• At least five (5) years of experience in election and voter registration administration
• Experience using SCORE (Statewide Voter Registration Database)
• A political savvy and ability to identify the internal and external politics that impact the work of the organization, perceive organizational and political reality, and act accordingly.
• Excellent at Multi-tasking with immovable timelines and under substantive stress
• Effective time management skills
• Strong understanding of postal regulations and practices
• Ability to work both independently and as part of a collaborative team
• Strong written and verbal communication skills
• Ability to look at the whole picture and provide effective solutions

Minimum Qualifications

• Education requirement: Bachelor's Degree in Business Administration or a related field based on a specific position(s).
• Experience Requirement: Three (3) years of Supervisory experience.
• Education/Experience Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education.
• Additional appropriate education may be substituted for the minimum experience requirements.
• License/Certifications: Requires a valid Driver's License at the time of application.

Required Application Documents

• Resume
• Cover Letter

Application Deadline

This posting is expected to stay open until September 23rd. Please submit your application as soon as possible no later than September 23rd at 11:59 p.m. MST.

City and County of Denver