Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Service Representative I

Service Experts

Customer Service SpecialistThe Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution.Key Responsibilities:Answers incoming phone calls from customers and assists call or routes call to appropriate personMaintains good customer relations and ensures that all calls meet Service Experts' standardsHandles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions)Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issuesMaintains customer records by updating account informationAccurately dispositions calls in call monitoring softwareAdheres to CPI compliance regulations when taking payments over the phoneUpdates capacity planner whenever calls or booked, rescheduled or cancelledWorks with Sales and Service Coordinator to improve accuracy in scheduling and speed of responseCommunicates with customers on the status of service callsAssists with dispatching as neededContinually maintains working knowledge of all company products, services, and promotionsReliable attendance and on-time job performancePerforms similar/other duties as needed or assignedDesired Qualifications:High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environmentExperience or training the use of computers and related systems in an administrative office environmentMust be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.Excellent customer-service, communication, and interpersonal skillsEffective communication skills to communicate with customer and to resolve customer issues, complaints, or concernsAbility to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population.Ability to work effectively in both a team and an independent environmentAbility to make decisions based on established guidelines and proceduresAbility to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidenceEffective organizational and time-management skills. Must be able to prioritize work based on service demandsAn understanding and knowledge of the HVAC/Refrigeration Industry is an assetWhat Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:Competitive Pay with incentive opportunitiesPaid Time Off and Company Holiday PayMedical, Dental, and Vision Insurance programs401(k) Retirement Savings Plan with company matching contributionsLife Insurance and disability insurance optionsSupplemental benefit programsWorld Class Training opportunities through our Experts UniversityCareer Development opportunitiesMinimum Experience: 0 - 2 years Minimum Education: High School Diploma/GEDService Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email View email address on click.appcast.io

Vacancy posted 16 hours ago
Similar jobs that could be interesting for youBased on the Customer Service Representative I in Salem, VA vacancy
  • $48.3k - $64.4k

     ...Position Title: Customer Account Coordinator Pay Rate: $48,300 - $64,400 Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Category/Shift: Salaried Full-Time... 
    Suggested
    Full time
    Temporary work
    Flexible hours
    Shift work

    International Paper

    Cave Spring, VA
    4 days ago
  • Job Overview PILLAR, Inc. is seeking a dependable and dedicated individual with strong integrity to fill a full-time Customer Service Representative I position supporting VDOT operations in Salem, VA. We are seeking a customer-focused Representative I/Agent to respond to... 
    Suggested
    Full time
    Work at office
    Remote work
    Monday to Friday
    Shift work
    Night shift
    Weekend work

    PILLAR, Inc.

    Salem, VA
    3 days ago
  • $25 - $45 per hour

     ...ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and...  ...big brands what you think about their upcoming products and services in the American market. Main Duties: Properly document... 
    Suggested
    Hourly pay
    Weekly pay
    Extra income
    Temporary work
    Part time
    For contractors
    Seasonal work
    Remote work
    Work from home
    Flexible hours

    GLOCPA

    Salem, VA
    2 days ago
  •  ...Virginia Western Community College is seeking a Student Financial Accounts Specialist to provide professional customer service regarding student accounts, payments and invoicing. The role balances funds, processes deposits, and administers the Nelnet system while ensuring... 
    Suggested

    Virginia Western Community College

    Salem, VA
    3 days ago
  • $50k - $65k

     ...team member, you will build and develop customer relationships within the community to...  ...needs, and market appropriate products and services.As an Agent Team Member, you will...  ...experience (outside sales or inside sales representative, retail sales associate, or telemarketing... 
    Suggested
    Hourly pay
    For contractors

    Jacob Lewis - State Farm Agent

    Salem, VA
    3 days ago
  • $50k - $65k

     ...team member, you will build and develop customer relationships within the community to...  ...needs, and market appropriate products and services. As an Agent Team Member, you will...  ...(outside sales or inside sales representative, retail sales associate, or telemarketing... 
    Hourly pay
    For contractors
    Relocation package

    Jacob Lewis - State Farm Agent

    Salem, VA
    1 day ago
  • $15 - $23 per hour

    Petco Cashiers and Customer Service Associates are responsible for providing a friendly and helpful shopping experience while supporting daily store operations. Employees operate the register, handle cash and card transactions, assist customers with finding pet food and... 
    Hourly pay
    Full time

    Petco

    Salem, VA
    5 days ago
  • $13 - $16 per hour

    Circle K Cashiers provide fast and friendly service to customers by operating the register, handling cash transactions, restocking shelves, preparing coffee and food items, and keeping the store clean and organized. Employees may also assist with fuel transactions and... 
    Hourly pay
    Flexible hours

    Circle K

    Salem, VA
    5 days ago
  •  ...Associate Customer Service Representative In Everyday BankingWells Fargo is seeking an Associate Customer Service Representative in Everyday Banking. Find out why we're the #1 financial services company to grow your career. Join us!CSBB Operations delivers a diverse set... 
    Work experience placement
    Monday to Friday
    Shift work

    Wells Fargo

    Roanoke, VA
    1 day ago
  • $14 - $21 per hour

    Goodwill is seeking Store Clerks / Cashiers to assist with retail store operations, customer service, and processing sales transactions. Store Clerks are responsible for operating the cash register, handling cash and card payments, assisting customers with purchases, answering... 
    Hourly pay
    Full time
    Shift work
    Weekend work

    Goodwill

    Salem, VA
    3 days ago
  •  ...Lawn Service & Sales Technician Lawn Doctor is looking for individuals dedicated to providing high-quality, customer-focused lawn care services to join our team. Our Lawn Service & Sales Technicians are customer-facing brand ambassadors. They treat lawns with top quality... 
    Local area
    Immediate start

    Lawn Doctor

    Salem, VA
    5 days ago
  • $15 - $18.75 per hour

     ...to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar. As a Customer Service Associate (CSA), you are the friendly face that puts the ‘Wow’ in Wawa by greeting and serving our customers. As a CSA, you... 
    Hourly pay
    Local area
    Flexible hours
    Shift work

    Wawa, Inc.

    Salem, VA
    5 days ago
  • ## Customer Service RepresentativeApplyremote type: On-Sitelocations: Roanoke, VA, USAtime type: Full timeposted on: Posted Todayjob requisition...  ...31**SUMMARY**Under close supervision, the Customer Service Representative is responsible foraccurately fulfilling customer orders and... 
    Contract work

    Motion

    Roanoke, VA
    5 days ago
  • $15 - $17.5 per hour

    Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering... 
    Hourly pay
    Work experience placement
    Seasonal work
    Local area
    Flexible hours
    Shift work
    Afternoon shift

    Walgreens

    Hollins, VA
    4 days ago
  •  ...part of the best pizza delivery company in the world! You will be responsible for taking orders, making pizzas, and giving the customer the best experience possible. You must have an outgoing personality, be efficient and energetic, and be willing to work in a fun and... 
    Full time

    Domino's Franchise

    Vinton, VA
    4 days ago
  •  ...looking for a Patient Access Specialist to support front-end patient services in a busy healthcare setting in Roanoke, Virginia. This...  ...and established confidentiality procedures. • Experience with customer service, patient services, or other people facing roles required... 
    Daily paid
    Permanent employment
    Contract work
    Work at office

    Robert Half

    Roanoke, VA
    15 days ago
  •  ...Description Job Description We are looking for a Patient Services Representative to support patient access operations in Roanoke, Virginia....  ...and compliance standards. • Experience supporting customers or patients in a service-focused or medical office environment... 
    Permanent employment
    Contract work
    Work at office

    Robert Half

    Roanoke, VA
    10 days ago
  •  ...Minimum Qualifications Experience working in a fast-paced and customer-centric environment Excellent communication and...  ...support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District... 
    Daily paid
    Work at office
    Local area
    Monday to Friday

    Bartram Family Dental Care

    Salem, VA
    2 days ago
  • $12 - $13 per hour

     ...you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional... 
    Hourly pay
    Local area

    uhaul

    Roanoke, VA
    4 days ago
  •  ...support our Stores as we provide essential products at great values to the communities we serve. Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting... 
    Flexible hours
    Afternoon shift

    Roses Discount Stor

    Vinton, VA
    5 days ago
  • $16 per hour

    Job description Successful applicants will promote a positive customer experience by facilitating the prompt, professional handling of client inquiries and service requests. This position provides opportunity for advancement to other roles. Responsibilities You will need... 
    Hourly pay
    Full time
    Work at office

    Ostrom Electrical Plumbing Heating & Air

    Roanoke, VA
    5 days ago
  •  ...you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional... 
    Part time
    Start working today
    Local area

    U-Haul International, Inc.

    Roanoke, VA
    5 days ago
  •  ...The Crew Member: Customer Service / Cashier is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you apply? Free Meals during your shift... 
    Flexible hours
    Shift work

    Long John Silver's

    Vinton, VA
    2 days ago
  •  ...Crew Member: Customer Service / CashierThe Crew Member: Customer Service / Cashier is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment.Why should you apply?Free... 
    Flexible hours

    Long John Silver's

    Salem, VA
    1 day ago
  • $17 - $23 per hour

    ALDI is seeking Customer Service Associates to work as Cashiers and Stockers supporting daily store operations in a fast-paced grocery store environment. Associates are responsible for operating the cash register, assisting customers, stocking shelves, unloading deliveries... 
    Hourly pay
    Full time
    Shift work
    Day shift
    Early shift

    Aldi Inc.

    Salem, VA
    3 days ago
  •  ...teammates to deliver an exceptional shopping experience by greeting customers, understanding needs, and supporting the sports community. You...  ...freight, transfers, claims, and processing, while upholding safety policies and service levels. #J-18808-Ljbffr DICK'S Sporting Goods

    DICK'S Sporting Goods

    Salem, VA
    2 days ago
  • $5,000 per month

     ...Senior Customer Service Representative Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge... 
    Contract work

    Genuine Parts Company

    Roanoke, VA
    4 days ago
  • $12 - $15 per hour

    Family Dollar is seeking Cashiers to assist customers, operate cash registers, and support daily store operations. Cashiers are responsible...  ...Family Dollar Cashiers are responsible for providing customer service, operating registers, handling cash transactions, assisting... 
    Hourly pay
    Full time
    Part time

    Family Dollar

    Salem, VA
    6 days ago
  • $40k - $50k

    Job Overview We are seeking a highly motivated Customer Service Sales Representative with a demonstrated ability to effectively sell material handling products and customer service systems. The ideal candidate will possess strong technical selling skills, a comprehensive... 
    Weekly pay
    Work at office
    Remote work

    Coric Equipment

    Roanoke, VA
    2 days ago
  • $18 - $28.5 per hour

     ...Minimum Qualifications Experience working in a fast-paced and customer-centric environment Excellent communication and...  ...support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District... 
    Hourly pay
    Daily paid
    Work at office
    Local area
    Monday to Friday

    Heartland Dental

    Salem, VA
    3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Representative I. Be the first to apply!